Casino Services Supervisor: Lead Guest Experience & Events

ViziRecruiter,LLC.; Aurora (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one medical

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Aurora, CO is seeking a supervisor who thrives in a fast-paced casino environment. You’ll handle daily checklists, payroll punch detail, scheduling, attendance monitoring, and event reservations to keep operations accurate.

This role involves coordinating with Receiving on shipments and inventory, overseeing promotions and guest communications, and producing timely reports for leadership.

Qualifications

• Must be 18 years of age.
• College degree or equivalent work experience related to supervision or business.
• Ability to read, comprehend, and interpret written and/or oral instructions.
• Ability to communicate with internal and/or external guests.

Responsibilities

• Completes daily checklists, payroll punch detail, completes all personnel paperwork as needed, and completes scheduling.
• Monitors sign in book for verification of shift times, break times, and overtime.
• Maintains attendance records to ensure compliance with Lost Time Policy.
• Keeps special event reservation system updated by monitoring reservations requests, obtaining authorization, and inputting reservations.
• Coordinates with Receiving on shipments and inventory.
• Oversees Marketing promotions and events.
• Responsible for monitoring ACD phone calls.
• Counts and verifies team member’s banks (Retail).
• Completes team member observation worksheets and gives immediate feedback.
• Maintains Inventory and promotional item levels.

Skills

Communication skills

Reading comprehension

Education

College degree or equivalent work experience related to supervision or business

Job description

PENN Entertainment in Aurora, CO is seeking a supervisor who thrives in a fast-paced casino environment. You’ll handle daily checklists, payroll punch detail, scheduling, attendance monitoring, and event reservations to keep operations accurate.

This role involves coordinating with Receiving on shipments and inventory, overseeing promotions and guest communications, and producing timely reports for leadership.