Banquet Manager

Noteć; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employer 401K match

Hotel room discounts

Paid time off

Holiday pay

Job summary

Noteć is seeking a Banquet Manager to oversee all banquet operations, supervise staff, and ensure premier service at events. You will partner with the F&B leadership to forecast, budget, and optimize labor costs while maintaining high standards in food quality and guest experience.

The role requires strong leadership, extensive F&B knowledge, and the ability to manage multiple events, including holidays and weekends, in a hotel environment.

Qualifications

• Two years minimum as Banquet Manager in a hotel.
• Extensive knowledge of overall F&B operations.
• Micros POS experience.
• Proficient with Microsoft Office.
• Strong customer service and guest relations.
• Willingness to work holidays and weekends.

Responsibilities

• Interview, recruit, train, schedule, coach and support banquets staff.
• Oversee daily Banquets division operations and events.
• Assist F&B Director with forecasts, budgets and cost controls.
• Ensure brand standards and guest satisfaction targets are met.
• Lead training for ongoing requirements and staff development.
• Prepare and manage event schedules and staffing levels.
• Monitor safety, sanitation and alcohol policies.
• Greet clients and manage banquet functions from setup to close.

Skills

Interviewing

Recruiting

Training

Scheduling

Coaching

Staff management

Education

Associate or Bachelor’s degree in hospitality

Tools

Micros POS

Microsoft Office

Job description

Team Member Benefits:Medical, Dental and VisionEmployer Paid Life InsuranceOther Supplemental BenefitsEmployer Matched 401KHotel Room Discounts across multiple brandsEnhanced paid vacation, sick time and holiday payEssential Job Functions:Interview, recruit, train, schedule, coach and support Banquet Servers and Housemen, ensuring they perform in accordance with established brand or hotel standards.Oversees daily operations of the Banquets division, including moving and setting tables, flipping rooms, creatively setting stations, managing staff, and running events.Assist the F&B Director in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.Complete ownership for the ongoing training requirements in the Banquets division.Lead, develop and support associates to ensure they are performing in accordance with established standards and TKo core values.Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.Prepare schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs.Conducts performance evaluations that are timely and constructive.Handles discipline of team members as needed and in accordance with company policy.Implement effective controls of food, beverage and labor costs.Ensure compliance with health, safety, sanitation and alcohol awareness standards.Help ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.Monitor and contribute to the control of food & beverage inventories.Supervise food and beverage service throughout banquet functions to ensure quality service and product quality.Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.Greet and welcome client representatives and guests, responding to requests in a timely, friendly and efficient manner.Participate in and lead department meetings.Process banquet checks accurately and efficiently for payment.Ensure guest satisfaction throughout the meal service.Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.Associate or Bachelor’s degree in the hospitality field preferred.Two Years working as a Banquet Manager and/or F&B Manager, preferably in a hotel.Extensive knowledge of overall F&B operations.Micros POS experience preferred.Proficient with Microsoft Office.Can communicate well with guests.Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.Must be able to provide outstanding customer service to internal and external guests.Must have knowledge of departmental operations.Must have knowledge of computers and training techniques.Maintain a professional appearance and manner at all times.Ability to exercise judgment in evaluating situations and in making sound decisions.Must have strong interpersonal skills and cordial behavior.Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.Excellent communication, organization, written and guest relations skills.Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.Strong interpersonal skills and a can-do positive attitude.A true desire to satisfy the needs of others in a fast-paced environment.Refined verbal and written communication skills.Job descriptions and responsibilities are subject to change depending on business needs.