Supervisor - Bankruptcy

Newrez; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Newrez is seeking a Supervisor Bankruptcy to lead a team of Bankruptcy Case Managers in delivering timely and accurate service. The role oversees training, policy maintenance, and performance metrics while coordinating with attorneys and other departments to resolve escalated matters.

The position emphasizes leadership, data-driven decision making, and adherence to investor guidelines and industry standards within a growing mortgage services environment in Tempe, AZ.

Qualifications

• Bachelor's degree preferred.
• 6+ years of bankruptcy or mortgage service-related experience required.
• 1-2 years of management experience.

Responsibilities

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Training of new hires on all systems of record, investor guidelines and industry standards.
• Identify areas for process improvement and help implement new processes as necessary.
• Training of team on new processes as implemented.
• Use reporting to manage the team and make changes to reporting, as necessary.
• All aspects of personnel management including coaching and annual reviews.
• Act as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Assist with attorney billing and invoice approval.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.

Skills

Analytical skills

Organizational skills

Communication

Computer skills

Research skills

Education

Bachelor's degree

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Supervisor Bankruptcy will oversee a team of Bankruptcy Case Managers and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team.

Principal Duties

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Training of new hires on all systems of record, investor guidelines and industry standards.
• Identify areas for process improvement and help implement new processes as necessary.
• Training of team on new processes as implemented.
• Use reporting to manage the team and makes changes to reporting, as necessary.
• All aspects of personnel management including coaching and annual reviews.
• Act as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Assist with attorney billing and invoice approval.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Must be able to make business decisions based on likelihood of recovery versus liability risks.

Education And Experience Requirements

• Bachelor's degree, preferred.
• 6+ years of bankruptcy or mortgage service-related experience required.
• 1-2 years of management experience.

Knowledge, Skill, and Ability Requirements

• Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
• Must be effective in multi-tasking and be goal oriented.
• Must be able to work on a team or independently with minimal supervision.

Additional Information

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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