Banking Tech Support Engineer - Incident Triage

Arkhya Tech. Inc.; Basking Ridge (NJ); On-site; USD 55,000 - 90,000; Full time

Job summary

Arkhya Tech. Inc. is seeking a Technical Support Engineer to deliver first-level technical support for banking technology platforms from our Basking Ridge, NJ office. You will triage incidents, manage tickets, and collaborate with developers and system admins to resolve issues promptly.

The role emphasizes clear communication, knowledge-base improvements, and adherence to security standards while maintaining high customer satisfaction. A 3+ year background in tech support is preferred.

Qualifications

• 3+ years of overall experience in technical support or a related role.
• Hands-on experience with Postman, Kibana, Splunk, Grafana.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Provide first-level technical support for banking technology platforms.
• Triage incidents and manage support tickets to resolution.
• Troubleshoot basic issues and collaborate with L2/L3 teams as needed.
• Contribute to knowledge base and FAQs for faster self-service.
• Escalate complex issues with detailed information and timely updates.
• Communicate clearly with customers and cross-functional teams.

Skills

Knowledge sharing

Adaptability

Troubleshooting

Communication

Customer focus

Ticketing systems

Pressure handling

Banking tech domain

Education

Bachelor's degree in CS/IT

Tools

Postman

Kibana

Splunk

Grafana

Job description

Arkhya Tech. Inc. is seeking a Technical Support Engineer to deliver first-level technical support for banking technology platforms from our Basking Ridge, NJ office. You will triage incidents, manage tickets, and collaborate with developers and system admins to resolve issues promptly.

The role emphasizes clear communication, knowledge-base improvements, and adherence to security standards while maintaining high customer satisfaction. A 3+ year background in tech support is preferred.