Banking Team Lead: Customer Experience & Coaching

Vallant Financial, Inc.; Elberton, Northern (GA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Vallant Bank in Elberton, GA is seeking a Branch Manager/Retail Service Manager to lead teller operations and supervise staff. You will ensure accurate customer transactions, up-to-date product knowledge, and superior service to meet customer goals.

The role emphasizes coaching tellers, growing deposits, building long-term customer relationships, and maintaining regulatory compliance while supporting strategic service standards.

Qualifications

• High school diploma or equivalent.
• One year banking, customer service or sales experience preferred.
• Knowledge of bank products and services.
• Ability to use Microsoft Office and SharePoint.
• Basic math and understanding of bank reconciliations.
• Professional image and adherence to handbook guidelines.
• Knowledge of the Federal Reserve Banking System.

Responsibilities

• Demonstrate exceptional customer interaction while handling teller and personal banker duties.
• Maintain comprehensive knowledge of bank products and services.
• Provide superior service in completing customer transactions.
• Grow deposits by delivering exceptional customer experiences.
• Build long-term customer relationships and understand individual financial goals.
• Coach tellers, foster sales/service culture, and ensure regulatory adherence.

Skills

Customer service

Sales

Banking knowledge

Microsoft Office

SharePoint

Financial math

Leadership

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

SharePoint

Job description

Vallant Bank in Elberton, GA is seeking a Branch Manager/Retail Service Manager to lead teller operations and supervise staff. You will ensure accurate customer transactions, up-to-date product knowledge, and superior service to meet customer goals.

The role emphasizes coaching tellers, growing deposits, building long-term customer relationships, and maintaining regulatory compliance while supporting strategic service standards.