Bank Branch Team Lead: Customer Experience & Coaching

Vallant Bank; Elberton (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

Vallant Bank in Elberton, GA seeks a Universal Banker/Team Lead to deliver exceptional customer service and accurate teller and personal banking transactions. The role focuses on product knowledge, sales-driven deposits growth, and building long-term customer relationships.

The Team Lead also coaches tellers, supports branch operations, and ensures regulatory compliance while maintaining a high-quality customer experience.

Qualifications

• Must have broad knowledge of the bank's products and services.
• Experience in customer service and sales is preferred.
• Ability to operate standard banking transactions accurately.

Responsibilities

• Deliver exceptional customer interaction and process teller/personal banker transactions.
• Demonstrate knowledge of bank products and services to customers.
• Ensure high-quality service and accurate processing of transactions.
• Grow deposits by providing and explaining product solutions.
• Coach tellers and support branch operations while maintaining compliance.

Skills

Customer service

Sales

Banking knowledge

Team leadership

Communication

Adaptability

Education

High School diploma

Tools

Microsoft Office

SharePoint

Job description

Vallant Bank in Elberton, GA seeks a Universal Banker/Team Lead to deliver exceptional customer service and accurate teller and personal banking transactions. The role focuses on product knowledge, sales-driven deposits growth, and building long-term customer relationships.

The Team Lead also coaches tellers, supports branch operations, and ensures regulatory compliance while maintaining a high-quality customer experience.