Banking Support Specialist - Regional Floater

Bank of Tampa; Tampa (FL); Presencial; USD 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401k matching

ESOP

Descripción de la vacante

Bank of Tampa is seeking a Banking Support Specialist - Floater to join our Hillsborough region. The role supports Teller and Account functions across banking offices, serving as a resource for advanced client servicing, operations expertise, and informal leadership.

You will travel to Bank of Tampa locations across Hillsborough, Pinellas and Manatee counties to provide coverage, handle complex servicing transactions, and resolve escalations while maintaining strong product knowledge.

Formación

• One year of customer service, cash handling, banking or related experience.
• Bachelor's degree may be considered toward meeting the experience requirement when combined with relevant work experience.
• Must possess a valid driver’s license.
• Will be required to travel to various office locations across Hillsborough, Pinellas and Manatee counties to cover shifts as needed.
• Demonstrated accuracy in cash handling and transaction processing preferred.
• Working knowledge of banking products and systems preferred.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations/licenses.

Responsabilidades

• Travel to Bank of Tampa locations across the region to provide coverage per business need.
• Deliver exceptional client service through professional, needs-based interactions.
• Perform complex servicing transactions including account maintenance, problem resolution, and documentation support.
• Conduct client conversations to identify needs and provide appropriate solutions or referrals to business partners.
• Maintain a strong working knowledge of banking products, services, systems, and procedures.
• Accurately perform routine banking transactions including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance individual cash drawer daily and adhere to all cash‑handling and dual‑control procedures.
• Verify client identity and ensure compliance with applicable policies, procedures, and regulations.
• Provide guidance to team members on account opening, complex maintenance, digital banking support, and referral best practices.
• Provide guidance, coaching, and informal mentoring to Banking Representatives and Banking Support Specialists.
• Assist with training, onboarding support, and knowledge sharing within the office.
• Support leadership in maintaining service standards, risk controls, and operational consistency.
• Exercise discretion and sound judgment in exception handling resolving routine client issues and determining appropriate escalation, within established authority.
• Support client retention through effective resolution of non‑routine issues and proactive problem‑solving.
• Assist the Service Assistant Manager with audit readiness by maintaining accurate documentation, supporting audit requests, and following established policies and procedures.
• Assist with oversight of service quality, ensuring adherence to policies, procedures, and regulatory standards during complex transactions.
• Maintain deep knowledge of banking products, services, and compliance requirements.
• Model professionalism, accountability, and leadership behaviors.

Conocimientos

Customer service

Cash handling

Banking knowledge

Communication

Educación

Bachelor's degree considered with experience

Descripción del empleo

Bank of Tampa is seeking a Banking Support Specialist - Floater to join our Hillsborough region. The role supports Teller and Account functions across banking offices, serving as a resource for advanced client servicing, operations expertise, and informal leadership.

You will travel to Bank of Tampa locations across Hillsborough, Pinellas and Manatee counties to provide coverage, handle complex servicing transactions, and resolve escalations while maintaining strong product knowledge.