Banking Support Specialist — Phone & Email

Westpac; United States; On-site; USD 11,000 - 17,000; Full time

Job summary

Westpac PNG is seeking a Customer Service Representative (CSR) – Phone to support customers in Port Moresby and via shared email channels, handling general banking inquiries and card-related questions. You will refer specialised lending and business banking queries to the right teams while ensuring risk and regulatory compliance.

The role reports to the Call Centre Manager and requires strong communication skills, banking knowledge, and a customer‑centric approach to deliver high-quality service.

Qualifications

• A tertiary qualification in Banking or 3 years' experience in an equivalent role.
• Understanding of compliance requirements.
• Strong computer skills with spreadsheets and word processing.
• Knowledge of core banking systems.
• Strong verbal and written communication.
• Ability to provide high service level to customers.

Responsibilities

• Respond promptly to inbound customer calls in line with agreed service levels.
• Manage enquiries received through shared customer service email channels within agreed service levels.
• Provide accurate assistance with general banking, card-related and eChannel enquiries.
• Refer specialised lending, transactional, corporate and business banking enquiries to the appropriate teams.
• Comply with relevant risk, regulatory and compliance requirements when carrying out daily responsibilities.
• Contribute positively to team performance while working effectively both independently and collaboratively.

Skills

Customer service

Communication skills

Computer skills

Banking knowledge

Teamwork

Education

Banking qualification or 3 years experience

Tools

Spreadsheet software

Word processing

Job description

Westpac PNG is seeking a Customer Service Representative (CSR) – Phone to support customers in Port Moresby and via shared email channels, handling general banking inquiries and card-related questions. You will refer specialised lending and business banking queries to the right teams while ensuring risk and regulatory compliance.

The role reports to the Call Centre Manager and requires strong communication skills, banking knowledge, and a customer‑centric approach to deliver high-quality service.