Banking Support & Customer Success Associate

Bangor Savings Bank; Bangor, Northern (ME, KY); Hybride; USD 32 000 - 38 000; Plein temps

Résumé du poste

Bangor Savings Bank in Bangor, ME is seeking a Support Associate to deliver superior service by handling high-volume phone and email inquiries and resolving issues with ownership and follow-through. You will identify customer needs, inform them about deposit products, and look for cross-selling opportunities in both inbound and outbound calls.

Strong communication and problem-solving skills are essential. This full-time role requires a High School diploma and a proven ability to stay composed

Qualifications

• High school diploma required.
• Demonstrated superior customer service skills.
• Strong verbal communication skills.
• Ability to maintain composure during challenging calls.
• Self motivated and open to new challenges.
• Problem solving and resolving customer issues/concerns.
• Ability to handle multiple tasks in a fast-paced environment.

Responsabilités

• Respond to high-volume telephone and/or email inquiries and address issues to resolution.
• Provide information on products, rates, fees, and services to customers.
• Identify cross-selling opportunities based on customer needs.
• Maintain knowledge of deposit and basic consumer loan products; refer to specialists as needed.

Connaissances

Verbal communication

Customer service

Problem solving

Multitasking

Teamwork

Adaptability

Integrity

Formation

High School diploma

Description du poste

Bangor Savings Bank in Bangor, ME is seeking a Support Associate to deliver superior service by handling high-volume phone and email inquiries and resolving issues with ownership and follow-through. You will identify customer needs, inform them about deposit products, and look for cross-selling opportunities in both inbound and outbound calls.

Strong communication and problem-solving skills are essential. This full-time role requires a High School diploma and a proven ability to stay composed