Banking Specialist II

First Bank; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

First Bank is seeking a Banking Specialist II to deliver exceptional client service—opening new accounts, maintaining existing ones, and facilitating loans and products. You will balance cash, meet compliance standards, and promote online banking tools while supporting sales goals in a dynamic branch environment.

The role emphasizes relationship building, accuracy in transactions, and proactive client engagement, with a schedule that may include Saturdays and opportunities to advance within the

Qualifications

• High School Diploma or Equivalent.
• Minimum 12 months client service experience.
• Previous cash-handling experience required.
• Previous banking experience strongly preferred.
• NMLS registration preferred.
• Developed customer service skills including written and verbal communication.
• Ability to use a PC and alpha/numeric keyboard.
• Flexible work week schedule, which may include Saturdays.

Responsibilities

• Provide excellent client service by accurately opening new accounts and other products for current and new clients.
• Maintain on accounts and products as requested by clients.
• Explain rates, terms and fees; provide required disclosures as needed (NMLS registration may be required).
• Expand use of online and alternative delivery systems; promote Online Banking, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
• Identify borrowing needs and originate consumer loan applications; assist in processing and closing loans.
• Increase sales and cross-sell opportunities through events and outreach.
• Greet clients, maintain a friendly demeanor, and preserve relationships by processing transactions promptly.
• Assist in branch compliance tasks including cash audits, audits, training, reports, and security procedures.
• Balance cash drawers, monitor security, and report any out-of-balance conditions to management.
• Coach Banking Specialist I on products, policies, and procedures.
• Contribute to sales and referral goals and cultivate relationships with store partners.
• Prospect for new clients via calls on maturing accounts and leads.

Skills

Client service

Cash handling

Banking experience

NMLS registration (preferred)

Written and verbal communication

PC and keyboard skills

Flexible schedule

Education

High School Diploma or GED

Tools

Online Banking System

Job description

Banking Specialist II

This position, Banking Specialist II, may be called by many other names: New Accounts Representative, Senior Teller, etc. At First Bank, we choose to call you a "specialist" because that is what you are! You have mastered the art of handling transactions at the teller window and are working to gain more training and skills to help clients with new accounts as well as other non-monetary transactions.

What You Will Be Doing

• Providing excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank. Providing maintenance on accounts and products when requested and authorized by the client. For those quoting rates, terms and fees on all products and services and providing necessary disclosures as required (NMLS registration will be required).
• Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
• Identifying the need for borrowing and originating consumer loan applications. Assisting in the processing of loan applications and closing.
• Increasing sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
• Supporting our Bank's culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible.
• Ensuring continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible.
• Assuring Branch compliance by performing a variety of tasks, including but not limited to, the following: cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, monthly and quarterly branch audits, regulation training, monthly security reports, balancing of travelers checks, official checks and money orders.
• Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM and vault. Maintaining of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management.
• Helping coach Banking Specialist I on products, services, policies and procedures.
• Contributing to the Bank's success by identifying sales opportunities and referring clients to the appropriate area. Works towards achievement of branch and individual sales and referral goals.
• Working to retain existing client relationships and obtain new ones by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.
• Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client. (In-Store) Should cultivate relationship with retail store associates.
• Contributing to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.

• High School Diploma or Equivalent
• Minimum of 12 months previous client service experience preferred
• Previous cash-handling experience required
• Previous banking experience strongly preferred
• NLMS registration preferred
• Developed customer service skills, including written and verbal communication
• Ability to use a PC and alpha/numeric keyboard
• Flexible work week schedule, which may include Saturdays