Banking Solutions Advisor (12-Month Contract)

firstrand; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

FirstRand Group's First National Bank (FNB) is hiring a Customer Advisor for the Agency Plus initiative within its POP network. You will build and maintain client relationships, deliver tailored product solutions, and direct customers to the most suitable service channels, including eChannels and self-service options.

This is a 12-month hourly-rate contract. The ideal candidate has 1–3 years in customer-facing roles in financial services, strong communication, problem-solving, and the ability to

Qualifications

• NQF Level 5 FAIS-recognized qualification.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong client relationships.
• Provide a positive customer experience by addressing transactional needs.
• Educate customers to the correct Banking platform and self-service options.
• Identify sales opportunities and support portfolio growth.

Skills

Communication

Relationship-building

Self-Service guidance

Sales opportunities

Time management

Attention to detail

Education

NQF Level 5 FAIS

Job description

FirstRand Group's First National Bank (FNB) is hiring a Customer Advisor for the Agency Plus initiative within its POP network. You will build and maintain client relationships, deliver tailored product solutions, and direct customers to the most suitable service channels, including eChannels and self-service options.

This is a 12-month hourly-rate contract. The ideal candidate has 1–3 years in customer-facing roles in financial services, strong communication, problem-solving, and the ability to