Digital Channels Product Analyst - fnbcorp

OpenTalent; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

FNB Corporation is seeking a Digital Channels Product Analyst to support development and implementation of digital solutions across online accounts and mobile platforms. You will assist with product management, analyze performance, market trends, and vendor requirements to optimize offerings and profitability.

You will contribute to training, reporting, and risk management activities, while helping plan roadmaps and ensure smooth delivery of digital experiences for customers and frontline teams.

Qualifications

• Supports digital product management lifecycle and initiatives.
• Analyzes digital experiences and market trends to inform decisions.
• Assists in vendor evaluation, negotiation and contract administration.
• Supports training for front-line staff on new products.
• Maintains business reporting capabilities and metrics.

Responsibilities

• Supports Product Managers in design, development, and promotion of digital experiences.
• Completes analysis of digital experience, market trends, and third‑party requirements as needed.
• Helps increase penetration and usage of digital channels to attract customers.
• Assists in locating and evaluating new vendors and contract administration.
• Executes customer-focused quality assessments and risk management support.
• Develops training materials for staff and performs training as needed.
• Maintains reporting and coordinates results improvement efforts.
• Performs testing and defect remediation for digital solutions.
• Documents complex solutions including data mapping and roadmaps.
• Performs other related duties as assigned.
• Adheres to risk management program expectations daily.

Skills

Digital product support

Data analysis

Market trends analysis

Vendor evaluation

Testing and defect remediation

Training materials development

Reporting and analytics

Risk management awareness

Job description

Primary Office Location:

Join our team. Make a difference - for us and for your future.

Position Title: Digital Channels Product Analyst

Business Unit: Retail Operations

Reports to: Varies by Assignment

Position Overview:

Position is responsible for supporting the development and implementation of digital solutions for FNB including assisting with the management of assigned services which may include online account onboarding and opening, online and mobile account access platforms, card and payment services, or other related areas. Participates in all aspects of product management including analyzing existing product performance and developing and improving our product offerings to meet market demand while enhancing our competitive advantage and profitability.

Primary Responsibilities:

• Supports Product Managers in the selection, design, development, and promotion of digital experiences for assigned areas of responsibility.
• Completes basic analysis of digital experience, market trends, and third-party requirements as necessary, in support of the development of new and existing digital experiences. May help in the development of a business case, business plan, and roll-out of experiences.
• Assists in efforts to increase the penetration and usage of digital channels to attract new customers and retain existing clients.
• Helps to locate and evaluate new vendors, including assisting in the negotiation and administration of contracts for the provision of products and services to support the organization's digital strategy.
• Executes customer-focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
• Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support. Includes performing training as needed.
• Assists with maintaining business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and may recommend modifications to improve results.
• Plays a key role in testing and defect remediation for assigned digital solutions.
• Will be required to assist with identification and documentation of complex solutions including system data mapping and assisting with plan and roadmap creation.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.