Banking Software Support Specialist II - Hybrid

Union Bank & Trust; Lincoln (NE); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Union Bank & Trust in Lincoln, NE is seeking an experienced System Support Application Support Specialist 2 to provide in-house technical system support for end users of the bank's information systems. You will work with external vendors to resolve issues regarding banking software, and you will lead small to medium projects with product development teams.

The role requires 2–3 years of related experience, proficiency with Fiserv Premier, and strong skills in Word/Excel.

Qualifications

• 2–3 years in loan origination, operations, servicing, or training.
• Experience with Fiserv Premier (Navigator) file maintenance.
• Proficient in Word, Excel, and other financial system software.
• Able to understand complex business and technical concepts.
• Hands-on vendor management for issue escalation.

Responsibilities

• Provide end-user software support for banking applications via phone, email, and onsite.
• Oversee daily performance of banking software; resolve issues with manuals/vendors.
• Lead cross-department initiatives; prioritize customer needs and changes.
• Manage escalated support tickets; coordinate with vendors as needed.
• Follow change management policies; document and implement changes.
• Analyze issues; simulate improvements and communicate changes to business units.

Skills

Vendor management

Data analysis

Communication

Microsoft Excel

Tools

Fiserv Premier

Job description

Union Bank & Trust in Lincoln, NE is seeking an experienced System Support Application Support Specialist 2 to provide in-house technical system support for end users of the bank's information systems. You will work with external vendors to resolve issues regarding banking software, and you will lead small to medium projects with product development teams.

The role requires 2–3 years of related experience, proficiency with Fiserv Premier, and strong skills in Word/Excel.