Banking Services Supervisor: Lead Customer Experience

Ridgewood Savings Bank; New York (NY); On-site; USD 40,000 - 51,000; Full time

Job summary

Ridgewood Savings Bank in New York is seeking a Universal Banker to deliver outstanding customer service, process routine transactions, and support branch operations. The role emphasizes accuracy, regulatory compliance, and cross-selling opportunities.

The ideal candidate will have relevant Universal Banker experience, strong communication skills, and the ability to guide colleagues while achieving sales and service goals in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent required.
• Demonstrated experience as a Universal Banker, generally two years minimum.
• Ability to supervise and build rapport with staff.
• Proven ability to meet sales, service, and soundness goals.
• Knowledge of Bank Services and Sales Program.
• Familiarity with Teller/Platform PC applications and Microsoft Office.

Responsibilities

• Interact with customers to resolve issues, provide information, and correct errors.
• Manage tasks and develop subordinates' cross-functional skills through delegation.
• Monitor productivity and compliance with regulatory requirements.
• Review and authorize monetary transactions within limits after verification.
• Provide guidance on non-routine transactions and procedures.

Skills

Supervisory experience

Customer service

Sales skills

Regulatory awareness

Education

High school diploma or equivalent

Tools

Teller and Platform PC applications

Microsoft Office

Job description

Ridgewood Savings Bank in New York is seeking a Universal Banker to deliver outstanding customer service, process routine transactions, and support branch operations. The role emphasizes accuracy, regulatory compliance, and cross-selling opportunities.

The ideal candidate will have relevant Universal Banker experience, strong communication skills, and the ability to guide colleagues while achieving sales and service goals in a fast-paced banking environment.