Banking Services Specialist — Sales & Customer Care

First Citizens; Fayetteville (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

First Citizens Bank in Fayetteville, NC is seeking a Financial Services Specialist to support sales and service delivery in the branch, helping build banking relationships through proactive outreach and great customer service.

The role involves handling deposits, payment solutions, digital access products and lending, while identifying opportunities for referrals and collaborating with bank partners; the candidate should combine transaction skills with sales mindset and adapt to branch needs.

Qualifications

• Bachelor's Degree OR High School Diploma or GED with 2 years' sales or customer service experience; or 6 months in a First Citizens customer support role.
• Preferred: Bachelor's degree.
• Experience in telephone sales is a plus.

Responsibilities

• Achieve individual/team financial, production and relationship targets aligned with branch needs.
• Engage customers, prospects and referral sources through proactive outreach.
• Represent the bank in the community to generate business and CRA opportunities.

Skills

Influence

Sales Outreach

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

Bachelor's Degree OR HS Diploma + 2 yrs

Job description

First Citizens Bank in Fayetteville, NC is seeking a Financial Services Specialist to support sales and service delivery in the branch, helping build banking relationships through proactive outreach and great customer service.

The role involves handling deposits, payment solutions, digital access products and lending, while identifying opportunities for referrals and collaborating with bank partners; the candidate should combine transaction skills with sales mindset and adapt to branch needs.