Banking Services Specialist — Growth & Community Impact

Bankers Trust Company; Clive (IA); On-site; USD 2,480,000 - 2,893,000; Full time

Benefits offered by this job

Group Health, Dental, and Vision

401(k) plan with company match

Paid Time Off (PTO)

Volunteer Time Off (VTO)

Tuition assistance

Company Paid Life Insurance

Paid Parental Leave

Lifestyle Accounts

Job summary

Bankers Trust Company is seeking a Consumer Services Representative (CSR) to interact with customers, verify identifications, process deposits/withdrawals, and facilitate transactions. The role requires presenting products and promotions to meet customers' financial needs, and may include answering phones, processing returned mail, issuing debit/gift cards, and resolving issues.

The position requires availability for every other Saturday morning and flexible hours.

Qualifications

• High school diploma or GED preferred.
• Previous banking or customer service experience preferred.
• Cash handling experience preferred.

Responsibilities

• Processes customer transactions including deposits, withdrawals, check cashing, payments, and other requests.
• Balancing cash drawer and adhering to cash limits.
• Opens and secures bank premises at closing.
• Counts and balances vault and cash drawers accurately.
• Processes daily and monthly reconciliations.
• Assists with training of new employees.
• Responds to customer needs with product knowledge and promotes Bankers Trust offerings.
• Handles incoming calls and emails promptly.
• Participates in training and committees.

Skills

Cash handling

Numerical ability

Education

High school diploma or GED

Job description

Bankers Trust Company is seeking a Consumer Services Representative (CSR) to interact with customers, verify identifications, process deposits/withdrawals, and facilitate transactions. The role requires presenting products and promotions to meet customers' financial needs, and may include answering phones, processing returned mail, issuing debit/gift cards, and resolving issues.

The position requires availability for every other Saturday morning and flexible hours.