Banking Services & Solutions Associate

HomeTrust Bank; Asheville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

HomeTrust Bank in North Carolina seeks a Sales and Service Associate to handle routine financial transactions, provide solutions for customers, and resolve issues with prevailing accounts. You will engage with new businesses and people to help them understand our products and services.

As the primary contact for new account openings, maintenance requests, and problem resolutions, you will receive deposits, process loans and payments, balance cash drawer, and ensure accuracy.

Qualifications

• Education: High school diploma or equivalent.
• Required: 1+ years of public contact or sales experience.
• Familiarity with federal and state banking regulations, including BSA/AML and CIP.

Responsibilities

• Serve as the primary contact for new account openings, account maintenance requests, and problem resolutions.
• Receive checks and cash for deposits, verify amounts, endorse checks, and record deposits.
• Cash checks and process withdrawals with verification of signatures and balances.
• Process mortgage, consumer loan, and other payments; ensure balances match.
• Balance cash drawer daily and report discrepancies to supervisor.
• Promote and refer retail bank products and services including HELOCs, IRAs, and loans.
• Participate in branch and bank sales, service, and product training meetings.
• Maintain confidentiality and comply with all policies and regulations.

Skills

Customer service

Sales experience

Interpersonal skills

Microsoft Office

Organization/detail orientation

Cash handling

Mathematical aptitude

Education

High school diploma or equivalent

College degree in related field (preferred)

Job description

HomeTrust Bank in North Carolina seeks a Sales and Service Associate to handle routine financial transactions, provide solutions for customers, and resolve issues with prevailing accounts. You will engage with new businesses and people to help them understand our products and services.

As the primary contact for new account openings, maintenance requests, and problem resolutions, you will receive deposits, process loans and payments, balance cash drawer, and ensure accuracy.