Sales and Service Associate

HomeTrust Bank; Asheville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

HomeTrust Bank in North Carolina seeks a Sales and Service Associate to handle routine financial transactions, provide solutions for customers, and resolve issues with prevailing accounts. You will engage with new businesses and people to help them understand our products and services.

As the primary contact for new account openings, maintenance requests, and problem resolutions, you will receive deposits, process loans and payments, balance cash drawer, and ensure accuracy.

Qualifications

• Education: High school diploma or equivalent.
• Required: 1+ years of public contact or sales experience.
• Familiarity with federal and state banking regulations, including BSA/AML and CIP.

Responsibilities

• Serve as the primary contact for new account openings, account maintenance requests, and problem resolutions.
• Receive checks and cash for deposits, verify amounts, endorse checks, and record deposits.
• Cash checks and process withdrawals with verification of signatures and balances.
• Process mortgage, consumer loan, and other payments; ensure balances match.
• Balance cash drawer daily and report discrepancies to supervisor.
• Promote and refer retail bank products and services including HELOCs, IRAs, and loans.
• Participate in branch and bank sales, service, and product training meetings.
• Maintain confidentiality and comply with all policies and regulations.

Skills

Customer service

Sales experience

Interpersonal skills

Microsoft Office

Organization/detail orientation

Cash handling

Mathematical aptitude

Education

High school diploma or equivalent

College degree in related field (preferred)

Job description

The Sales and Service Associate handles a variety of routine financial transactions, provides solutions to suit the customer’s financial needs, and resolves any problems they encounter with their prevailing accounts. This position engages with new businesses and people, helping them gain a better understanding our products and services. The incumbent serves as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.
• Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and place holds on accounts for uncollected funds.
• Cash checks and process withdrawals, pay out money after verification of signatures and customer balances.
• Receive and process mortgage, consumer loan, and other payments, and ensure the payments match balances due.
• Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
• Keep all cash and negotiable items secure at all times, balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.
• Directly promote and offer solutions for all retail bank products and services, including checking, savings, money markets, certificates of deposit, debit card, online/mobile banking and consumer loans.
• Promote and introduce other financial institution products and services to customers and make appropriate referrals, including HELOC loans, IRAs, mortgage referrals, investment services, and treasury management services.
• Participate in branch and bank sales, service, and product training meetings.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identifications, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements

Education:

• High school diploma or equivalent.

Required:

• 1+ years of public contact or sales experience.
• Above average PC and technology skills.
• Ability to use applicable software and operation branch automation systems.
• Excellent interpersonal/verbal communications skills, with the ability to resolve customer concerns/issues in a positive manner.
• Must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities.
• Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
• Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs and conduct sales/service dialogue with current and potential customers.
• Stay abreast of all changes in policies and procedures related to retail and consumer lending products.
• Successful completion of in-house training programs within one year of accepting the position.
• Proficient in Microsoft Office products.

Preferred:

• College degree in related field.
• Financial industry experience.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com .

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank’s policy is to provide equal employment opportunities to all persons regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law. Employment decisions will be based on valid job requirements and business needs, and we administer personnel actions (including recruitment, selection, promotion, compensation, benefits, transfers, layoffs, training, and social/recreation programs) without discrimination on any prohibited basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.