Banking Service Technician - Nashville, TN

Convergint; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in security solutions is seeking an enthusiastic Banking Service Technician in Nashville, TN. This full-time role involves troubleshooting and maintaining banking security equipment, ensuring high service quality, and contributing to a dynamic team culture. Ideal candidates will possess strong communication skills and a customer-focused mindset, with a passion for service excellence.

Benefits

Paid time off

Medical, Dental & Vision plans

Life and disability insurance

Wellness and tuition reimbursement programs

Vehicle reimbursement or company vehicle

Qualifications

• Knowledge of banking security systems.
• Ability to pass high-level security clearance.

Responsibilities

• Troubleshoot, repair, and perform maintenance on banking security equipment.
• Install and support electronic systems related to banking.

Skills

Customer focus

Communication skills

Adaptability

Education

High School/GED

Technical diploma

Tools

DVRs

NVRs

Job description

Banking Service Technician - Nashville, TN

Join to apply for the Banking Service Technician - Nashville, TN role at Convergint.

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our team. Responsibilities include troubleshooting, repairing, and performing preventive maintenance on banking security equipment such as security cameras, access control, alarm systems, banking drive-up equipment, vaults, safe deposit boxes, ATMs, and more. Effective communication skills are essential. As a Banking Service Technician, you will be part of a dynamic team that supports your growth as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity committed to growth, accountability, and delivering results. You seek to join a positive culture that embraces equal opportunity and allows everyone to be their best at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and performance, our mission is to be our customers’ best service provider. We value diversity and have built our company upon 10 core Values and Beliefs that drive our culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and communities with our solutions.

What You’ll Do

• Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture and referring top talent.
• Be skilled in at least one of three areas: locksmiths, drive-up systems, or electronics. Install equipment and support existing customers by responding to service calls.
• Install, program, test, repair, and service various non-routine systems and equipment related to banking security.
• Troubleshoot, repair, and replace remote, audio, and video equipment components. Support network systems as needed.
• Handle moderately complex installations and customer service calls, including emergency and after-hours calls.
• Identify project challenges, communicate issues, and assist in developing strategies to meet project goals.
• Inspect work for compliance with specifications and standards. Refer complex issues to higher levels.
• Estimate costs and materials for replacements.
• Maintain and calibrate equipment, ensuring adherence to safety and regulatory standards.
• Act as a customer-focused representative of Convergint, ensuring high service quality.
• Collaborate with team members to improve operations and provide feedback for product and process improvements.
• Stay informed on company policies and present a professional image.
• Perform other duties as required.

What You’ll Need

• Knowledge of drive-up, locking, and electronic systems specific to banking.
• Basic understanding of DVRs and NVRs connected to remote systems.
• Solid knowledge of mechanical and electrical systems.
• Customer focus and strong communication skills.
• Adaptability to changing situations.
• Ability to pass high-level security clearance.

Company Benefits

We offer a supportive, inclusive environment with programs such as:

• Paid time off and holidays
• Medical, Dental & Vision plans
• Life and disability insurance
• Wellness and tuition reimbursement programs
• Competitive salary, vehicle reimbursement or company vehicle, and other benefits

Requirements

High School/GED or equivalent. Preferred experience includes technical diploma, trade experience (e.g., Electrician), or previous banking specialist experience. We are an Equal Opportunity Employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Security and Investigations