Banking Sales Associate: Customer Experience

ibc; Marble Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

IBC Bank's Marble Falls office is seeking a Sales Associate to deliver the IBC Experience by providing prompt, efficient customer service and financial services.

You will meet customer needs by promoting bank products, handling walk-ins, onboarding, and outreach while supporting branch operations and compliance. Strong communication and bilingual English/Spanish are valued; high school diploma required.

Qualifications

• High school diploma or GED required.
• 1+ years of customer-facing experience preferred.
• Bilingual English/Spanish is preferred.

Responsibilities

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service.
• Meet customer financial needs by promoting bank products and services through walk-in customers, follow up calls, onboarding, aisle time, and outreach activities.
• Assist with branch opening/closing procedures and dual control.
• Adhere to policies and procedures of the New Account Opening Process.
• Support Branch Manager with adherence to the Compliance Facility Checklist.
• Maintain branch inventory and supplies.
• Flexibility to travel and assist other branches.
• Flexibility to assist and perform teller operation functions.
• Attend meetings and other events.
• Maintain individual sales performance goals.
• Promptly respond to and communicate customer complaints.
• Assist with on-the-job sales training.
• Other duties as assigned.

Skills

Problem Analysis

Focus on Results

Initiative

Service Orientation

Focus on Quality

Perseverance

Resourceful

Teamwork

Oral and written Communication

Bilingual (English/Spanish) preferred

Computer literate

Education

High school diploma or GED

Tools

Microsoft Office

Job description

IBC Bank's Marble Falls office is seeking a Sales Associate to deliver the IBC Experience by providing prompt, efficient customer service and financial services.

You will meet customer needs by promoting bank products, handling walk-ins, onboarding, and outreach while supporting branch operations and compliance. Strong communication and bilingual English/Spanish are valued; high school diploma required.