Banking Sales & Customer Experience Associate

IBC Bank; Marble Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

IBC Bank in Marble Falls, TX seeks a Sales Associate to provide efficient customer and financial services and to deliver the IBC Experience. The role promotes bank products, builds relationships, and supports ongoing customer satisfaction.

The position is full-time and in-office, with possible travel to assist other branches. Strong communication and bilingual English/Spanish are preferred, and prior customer service experience is valued.

Qualifications

• High school graduate or GED equivalent.
• 1+ years of experience interacting with people preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service.
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities.
• Assist with branch opening/closing procedures and dual control.
• Adhere to policies and procedures of the New Account Opening Process.
• Support Branch Manager with adherence to the Compliance Facility Checklist.
• Maintain branch inventory and supplies.
• Flexibility to travel and assist other branches.
• Flexibility to assist and perform teller operation functions.
• Attend meetings and other events.
• Maintain individual sales performance goals.
• Promptly respond to and communicate customer complaints.
• Assist with on-the-job sales training.
• Other duties as assigned.

Skills

Problem Analysis

Focus on Results

Initiative

Service Orientation

Focus on Quality

Perseverance

Resourceful

Teamwork

Oral and written Communication

Bilingual English/Spanish preferred

Computer literate

Education

High school graduate or GED equivalent

Job description

IBC Bank in Marble Falls, TX seeks a Sales Associate to provide efficient customer and financial services and to deliver the IBC Experience. The role promotes bank products, builds relationships, and supports ongoing customer satisfaction.

The position is full-time and in-office, with possible travel to assist other branches. Strong communication and bilingual English/Spanish are preferred, and prior customer service experience is valued.