Banking Representative

TEKsystems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Full time

Job summary

TEKsystems is seeking a Customer Service focused Member Service Representative to support a Fortune 100 Financial Institution in Pensacola, FL. As the first point of contact, you’ll handle inbound member calls, assist with account inquiries, and guide members through banking products with professionalism and empathy.

Training is on-site with a hybrid option after onboarding. Typical shifts include 7:30am–4:00pm, with additional evening and weekend coverage as part of a rotating schedule.

Qualifications

• Minimum 1 year of customer service experience.
• Strong computer skills to navigate multiple systems.
• Problem-solving and conflict-resolution abilities.
• Comfortable working in a high-volume call environment.
• High School Diploma or GED required.

Responsibilities

• Handle a high volume of inbound member calls regarding account services and banking products.
• Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
• Research and resolve member concerns while providing accurate and timely information.
• Navigate multiple computer systems simultaneously while documenting interactions.
• Maintain compliance with banking policies, procedures, and regulatory requirements.
• Identify opportunities to provide additional products or services that meet member needs.
• Deliver a positive member experience by demonstrating professionalism, empathy, and problem-solving skills.

Skills

Customer service

Computer skills

Problem-solving

Conflict-resolution

HS Diploma

Education

High School Diploma or GED

Job description

TEKsystems is currently hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL!

Job Description:

As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience.

Responsibilities:

• Handle a high volume of inbound member calls regarding account services and banking products.

• Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.

• Research and resolve member concerns while providing accurate and timely information.

• Navigate multiple computer systems simultaneously while documenting interactions.

• Maintain compliance with banking policies, procedures, and regulatory requirements.

• Identify opportunities to provide additional products or services that meet member needs.

• Deliver a positive member experience by demonstrating professionalism, empathy, and problem-solving skills.

Skills & Qualifications

• Minimum 1 year of customer service experience

• Strong computer skills with the ability to navigate multiple systems simultaneously

• Problem-solving and conflict-resolution abilities

• Comfortable working in a high-volume call environment

• High School Diploma or GED required

Training Schedule: Monday - Friday, 7:30am - 4:00pm

Schedule (Post-Training)

• Typical shift examples:

• 11:30am - 9:00pm CST

• 12:00pm - 9:30pm CST

• 1:00pm - 10:30pm CST

Must be available to work one weekend day as part of a rotating schedule.

Work Environment

• Training is fully on-site in Pensacola, FL.

• Candidates must reside within 60 miles of the Pensacola campus.

• Home internet must meet company requirements if participating in a hybrid schedule.

• MUST have high speed fiber or cable internet service to work hybrid.

Pay

$19.75/hour

• Overtime opportunities available

• Contract-to-Hire opportunity

• Long-term career growth potential with a Fortune 100 Financial Institution.

#PriorityEast

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a hybrid position in Pensacola,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.