Remote Account Services Representative

TEKsystems; Atlanta (GA); Remoto; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) retirement plan

Life Insurance

Descrizione del lavoro

TEKsystems is seeking an Account Services Representative for a 100% remote role with an Atlanta, GA base, transitioning to a contract-to-hire arrangement. The schedule includes training with 5 days onsite and flexible post-training hours, including weekends.

You will handle account transactions, security, and customer support while coordinating with departments and educating members on online banking features.

Competenze

• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency with computers and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Mansioni

• Ensure account and member security by identifying red flags and safeguarding member assets and account information.
• Provide account information and perform basic account transactions.
• Route members to the appropriate departments.
• Provide account balances and review transactions on member and business accounts.
• Transfer funds on member and business accounts, to other members or financial institutions.
• Open new accounts and educate members on products and services that best meet their needs.
• Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
• Order debit cards for new and existing members
• Debit Card research related to transactions on members debit cards, limit increases
• Handle lost, stolen or misplaced debit card queries.
• Submit disputes for unauthorized electronic checks.
• Releasing Direct Deposits
• Perform complex account transactions such as account shutdown and stop payments on checks, etc.

Conoscenze

Customer service

Active listening

Verbal and written communication

Proficiency with computers

Typing speed

Questioning and de-escalation

Time management

Adaptability

Account security awareness

Professional phone presence

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Account Services Representative

Training schedule: 8:00am-4:30pm (Mon-Friday)

Normal schedule after training: 12pm FLEX schedule (candidates can be

scheduled between 10am-2pm for your start time and your shift will ended

between 6:30pm-11:30pm (Must be available to work either every Saturday OR

every Sunday)

Work Environment

• 100% REMOTE

• All team members are required to reside within a 60-mile radius of the local Training Hub

• Cannot use satellite, hot spots, wireless point to point, extenders, Wi‑Fi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.

• Minimum of 50 mbps download speed and 25 mbps upload speed

• Ethernet connection is required

• Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.

• Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard‑wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.

• Your desk must have adequate space for two monitors, a phone, keyboard, and mouse.

• Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)

• Previously established/installed high‑speed internet connection (non‑satellite) which is not public or shared; client will not provide it or reimburse for it.

Training

• Account Services training is virtual with some classes requiring 5 days onsite at a local facility.

• Cameras must be on and trainees must remain in view during class.

• Training can be challenging. Come to class each day ready to pay attention, learn and participate.

• The training will be 32 business days, 23 business days of trainer lecture and OJT plus 9 working days of Field Exercises (Phone time). Classes are scheduled Monday Friday.

• The days and times of your skill training and your permanent schedule are going to be different. If hired, specific details will be discussed with your recruiter.

• Reliable and dependable attendance is imperative during training.

• Time off during training is considered unapproved leave.

• Immediately after completion of training, trainees will go through 10 business days of Nesting.

• During Nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance.

• Contractors will work the training schedule during Nesting.

• After Nesting, contractors will work their assigned HOA and DOA.

Normal shift after training

• The current regular shifts available after training would be a Mon‑Sat Flex schedule with a start times between 11:00am-1:00pm EST (Candidates must be open to working the weekend (Saturdays OR Sundays)

  Description:

• Ensure account and member security by identifying red flags and safeguarding member assets and account information.

• Provide account information and perform basic account transactions.

• Route members to the appropriate departments.

• Provide account balances and review transactions on member and business accounts.

• Transfer funds on member and business accounts, to other members or financial institutions.

• Open new accounts and educate members or potential members on products and services that best meet their needs.

• Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.

• Order debit cards for new and existing members

• Debit Card research related to transactions on members debit cards, limit increases

• Handle lost, stolen or misplaced debit card queries.

• Submit disputes for unauthorized electronic checks.

• Releasing Direct Deposits

• Perform complex account transactions such as account shutdown and stop payments on checks, etc.

Qualifications (Required):

• High School Diploma or equivalent.

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

• Proficiency with computers, and strong typing skills.

• Ability to ask prying questions and diffuse tense situations when needed.

• Strong time management and decision‑making skills.

• Adaptability and accountability.

Shifts:

• Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.

Pay:

Based on location

Pensacola, FL $19.75/HR

Winchester, VA $21.50/HR

Jacksonville, FL $20.75/HR

Atlanta, GA $22.00/HR

Dallas, TX $22.25/HR

#priorityeast

#eastpriority26

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $22.25 - $22.25/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Application Deadline

This position is anticipated to close on Nov 22, 2026.

Workplace Type

This is a hybrid position in Atlanta,GA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.