Banking Relationship & Teller Specialist

Farmers & Merchants Bank of Long Beach; Redondo Beach (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Farmers & Merchants Bank of Long Beach is seeking a Banking Relationship Specialist in California to provide exceptional customer service, perform teller transactions, and assist in new account setups. You will cross-sell bank products, resolve client issues, and ensure compliance with bank policies.

The role blends relationship-building with operational accuracy, requiring strong communication skills, problem-solving, and the ability to manage multiple tasks in a busy branch environment.

Qualifications

• Clear understanding of the English Language (Spoken & Written).
• Basic Mathematics Skills.
• Organization and Time Management Skills.
• Basic Sales Skills.
• Critical Thinking, Judgment & Problem-Solving Skills.
• Ability to actively listen & learn.
• Ability to use oral communication techniques to sell products or services.
• Ability to respectfully communicate with Supervisors and Co-workers.
• Ability to effectively deal with unpleasant, angry, or discourteous people.

Responsibilities

• Consult with clients and prospects about their financial goals and needs and identify and promote F&M products and services that best meet those requirements.
• Actively cross-sell Bank products by leveraging sales opportunities and referring clients to other departments.
• Address and resolve client concerns to maintain valued client relationships.
• Open new personal and business accounts and/or perform maintenance in compliance with policies.
• Explain Bank procedures and requirements to prioritize work and maximize customer service.

Skills

Clear English

Basic Mathematics

Time management

Sales skills

Critical thinking

Active listening

Sales communication

Professional communication

Conflict handling

Education

High School Diploma

Job description

Farmers & Merchants Bank of Long Beach is seeking a Banking Relationship Specialist in California to provide exceptional customer service, perform teller transactions, and assist in new account setups. You will cross-sell bank products, resolve client issues, and ensure compliance with bank policies.

The role blends relationship-building with operational accuracy, requiring strong communication skills, problem-solving, and the ability to manage multiple tasks in a busy branch environment.