Relationship & Teller Specialist I — Customer Growth

Farmers And Merchants Bank Of Long Beach

Redondo Beach (CA)

On-site

USD 34,000 - 52,000

Full time

5 days ago

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Job summary

Farmers and Merchants Bank of Long Beach in Redondo Beach, CA is seeking a Banking Relationship Specialist. The role blends customer service with teller duties, including opening accounts, processing deposits and transfers, and resolving account issues to ensure client satisfaction.

The position requires adherence to bank policies and knowledge of banking regulations. The successful candidate will possess a High School Diploma or equivalent, with 1 year teller experience and 1+ years in New

Qualifications

Clear understanding of the English Language (Spoken & Written)
Basic Mathematics Skills
Organization and Time Management Skills
Basic Sales Skills
Critical Thinking, Judgment & Problem-Solving Skills
Ability to actively listen & learn.
Ability to use oral communication techniques to sell products or services.
Ability to respectfully communicate with Supervisors and Co-workers
Ability to effectively deal with unpleasant, angry, or discourteous people.

Responsibilities

Consult with clients and prospects about their financial goals and needs and identify and promote F&M products and services that best meet those requirements.
Actively cross-sell Bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.
Address and resolve client concerns to maintain valued client relationships.
Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
Explain Bank procedures and requirements prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem-solving skills.