Banking Relationship Specialist: Customer Growth & Service

Farmers-and-Merchants-Bank-of-Long-Beac; Santa Ana (CA); On-site; USD 51,000 - 78,000; Full time

Job summary

Farmers and Merchants Bank of Long Beach is seeking a Banking Relationship Specialist to be the first customer contact at the branch. You will cross-sell products, assist clients with financial goals, and maintain high service standards while following bank procedures and compliance requirements.

The role involves handling personal and business accounts, supporting marketing initiatives, and delivering a white-glove customer experience consistent with branch goals.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years teller experience preferred.
• 4+ years New Accounts/Sales experience preferred.
• Professional business attire required.

Responsibilities

• Consult with clients about financial goals and promote bank products and services.
• Actively cross-sell bank products and refer clients to other departments for additional needs.
• Address and resolve customer questions and concerns in person or by phone.
• Open new personal and business accounts and maintain in compliance with policies.
• Explain procedures, prioritize work, and maintain strong customer service.
• Support marketing campaigns and product launches.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Banking Relationship Spc 1

SANTA ANA Full Time 5 Admin Support Santa Ana, CA, US

30+ days ago Requisition ID: 2582

Salary Range: $24.50 To $37.50 Hourly

Job Summary

The Banking Relationship Specialist is our first customer contact and one of the key people to set the tone of service and sales at the branch level. They will maintain a professional image and follow standard operational, services and sales processes, including using the sales road map to make appropriate needs analysis, provide recommendations and solutions for those needs, cross sell the appropriate bank products and services, and delivering a white glove customer experience that exceeds expectations.

• Consult with clients and prospects about their financial goals and needs, and identify and promote F&M products and services to best meet those needs.
• Actively cross-sell bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.
• Address and resolve customer concerns and questions both in person and via telephone pertaining to account activity and perform customer research.
• Review customers’ accounts and answer customers’ questions both in person and via telephone pertaining to account activity and perform customer research.
• Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
• Explain bank procedures and requirements, prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem solving skills.
• Support new marketing campaigns and product launches.
• Quote rates, terms and fees on bank products and services.
• Collect and review all account documentation and assume responsibility for its proper completion.
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management. Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
• Perform outbound client contact to establish and build relationships.

Banking Relationship Specialist Levels & Classifications

The Banking Relationship Specialist position has multiple levels, and each level is defined in the Banking Relationship Specialist Classifications document. The Banking Relationship Specialist Classifications document will include additional essential duties and required knowledge and skills for each level.

• File Maintenance

Required Knowledge:

• Regulation CC
• Regulation DD
• Regulation E (EFT) Overview
• Regulation BB (CRA) Overview
• Regulation B (ECOA) Overview
• Regulation C (HMDA) Overview
• Regulation X (RESPA) Overview
• Regulation Z (Truth in Lending) Overview
• Bank Secrecy Act
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedure
• Complaint Documentation Policy

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Basic Knowledge, Skills and Abilities:

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Customer Service Skills
• Business Development Skills
• Basic Sales Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn.
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people

Equipment Operated:

• Desk Top Computers
• Currency Machines
• Scanners
• Teller Cash Recyclers

Physical Requirements & Work Environment:

• Requires repetitive movement.
• Requires sitting for prolong periods of time.
• Requires lifting up 25lb
• Requires using hands to handle, control or feel object
• Office setting w/controlled temperature

Education and Experience:

• High School Diploma or equivalent required
• Preferred candidate should possess 1-2 years of teller experience and 4+ years of New Accounts/Sales Experience

Additional Requirements:

• Professional business attire
• Ability to travel to various bank locations as needed
• Saturday hours are required to meet business needs regardless of primary location business hours

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.