Banking Relationship Specialist — Customer Experience

Kennebec Savings Bank; Augusta (ME); On-site; USD 25,000 - 36,000; Full time

Job summary

Kennebec Savings Bank seeks a Relationship Specialist to deliver outstanding customer service across teller and platform functions in Augusta, ME. You will open accounts, process transactions, and support deposits while building lasting relationships with customers.

In this role, you’ll apply product knowledge, follow regulatory requirements, and collaborate with teammates to meet branch goals. A customer-first mindset and attention to detail are essential.

Qualifications

• High level of customer service and interpersonal skills.
• Ability to communicate clearly and professionally.
• Strong attention to detail and accuracy.

Responsibilities

• Provide prompt, professional service in lobby and teller lines.
• Open and service accounts including checking, savings, CDs, IRAs, HSAs.
• Process deposits, withdrawals, payments, and other transactions accurately.
• Balance and reconcile cash drawers daily per bank standards.
• Support cash operations and cross-sell bank products when appropriate.

Skills

Customer service

Communication skills

Attention to detail

Time management

Problem solving

Job description

Kennebec Savings Bank seeks a Relationship Specialist to deliver outstanding customer service across teller and platform functions in Augusta, ME. You will open accounts, process transactions, and support deposits while building lasting relationships with customers.

In this role, you’ll apply product knowledge, follow regulatory requirements, and collaborate with teammates to meet branch goals. A customer-first mindset and attention to detail are essential.