Banking Relationship & Service Specialist

Maine Community Bank; Windham, Northern (ME, KY); Hybrid; USD 2,893,000 - 3,168,000; Full time

Job summary

Maine Community Bank is seeking a Customer Service Representative in Windham, ME. You will meet new and existing customer needs, participate in branch activities, process financial transactions, and support growth initiatives while adhering to banking regulations and service standards.

The role may involve working at multiple locations within the bank's geographic area and contributing to community initiatives. A customer-focused mindset and strong communication skills are essential.

Qualifications

• High school diploma or equivalent with 1+ years customer service experience.
• Familiarity with computer applications.
• Superior customer service, excellent communication and organizational skills.
• Be punctual with scheduled work and use time appropriately.
• Conscientious and cooperative work style.
• Professional appearance.
• Uphold bank values with integrity.
• Ability to participate in community activities when needed.

Responsibilities

• Build and develop customer relationships by identifying needs and referring appropriate bank products.
• Know the bank's product range and refer customers to other lines of business when suitable.
• Handle customer inquiries or transactions including opening/servicing accounts and loan apps.
• Perform teller functions for customers in person, by mail, or as assigned.
• Follow Federal and State banking regulations and bank policies.
• Provide professional, courteous service aligned with bank standards.
• May work at multiple locations regularly.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Integrity

Education

High school diploma or equivalent

1+ years of customer service experience

Tools

Computer applications

Job description

Maine Community Bank is seeking a Customer Service Representative in Windham, ME. You will meet new and existing customer needs, participate in branch activities, process financial transactions, and support growth initiatives while adhering to banking regulations and service standards.

The role may involve working at multiple locations within the bank's geographic area and contributing to community initiatives. A customer-focused mindset and strong communication skills are essential.