Banking Product Delivery & Project Coordinator

Fidelity Bank; Leominster, Hyannis (MA, MA); On-site; USD 36,000 - 47,000; Full time

Job summary

Fidelity Bank is seeking a Product Delivery Coordinator to streamline banking product implementations and governance. You will collaborate with the Director of Product Delivery to coordinate initiatives, manage documentation, and ensure timely delivery within scope.

You will support lifecycle activities, vendor communications, and reporting, while preparing executive materials and coordinating testing and UAT. This role emphasizes accuracy and collaboration.

Qualifications

• Three to five years of banking, project coordination, product administration, business analysis, or operations experience
• Experience coordinating cross-functional projects
• Strong analytical, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Experience preparing executive presentations and reports
• Strong attention to detail and ability to manage competing priorities

Responsibilities

• Coordinate assigned product and service implementations, enhancements, operational initiatives, and projects from planning through implementation
• Develop and maintain project plans, timelines, RAID logs, status reports, implementation checklists, and project documentation
• Coordinate project meetings, agendas, meeting minutes, and action items
• Monitor project progress and escape risks, dependencies, and issues
• Support product lifecycle activities including launches, enhancements, upgrades, and retirements
• Coordinate vendor implementation activities, onboarding documentation, due diligence, recurring meetings, and performance tracking
• Prepare and maintain executive presentations, committee materials, dashboards, and departmental reporting
• Coordinate User Acceptance Testing (UAT), pilot activities, implementation readiness, training logistics, and post-production validation
• Analyze operational processes and recommend improvements
• Support change management and communication activities
• Perform other duties as assigned

Skills

Project coordination

Stakeholder communication

Analytical skills

Organizational skills

Microsoft Office

Education

Bachelor's degree in Business Administration, Finance, Project Management, Information Systems, or related field

Job description

Fidelity Bank is seeking a Product Delivery Coordinator to streamline banking product implementations and governance. You will collaborate with the Director of Product Delivery to coordinate initiatives, manage documentation, and ensure timely delivery within scope.

You will support lifecycle activities, vendor communications, and reporting, while preparing executive materials and coordinating testing and UAT. This role emphasizes accuracy and collaboration.