Product Delivery Coordinator

Fidelity Bank; Leominster, Hyannis (MA, MA); On-site; USD 36,000 - 47,000; Full time

Job summary

Fidelity Bank is seeking a Product Delivery Coordinator to streamline banking product implementations and governance. You will collaborate with the Director of Product Delivery to coordinate initiatives, manage documentation, and ensure timely delivery within scope.

You will support lifecycle activities, vendor communications, and reporting, while preparing executive materials and coordinating testing and UAT. This role emphasizes accuracy and collaboration.

Qualifications

• Three to five years of banking, project coordination, product administration, business analysis, or operations experience
• Experience coordinating cross-functional projects
• Strong analytical, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Experience preparing executive presentations and reports
• Strong attention to detail and ability to manage competing priorities

Responsibilities

• Coordinate assigned product and service implementations, enhancements, operational initiatives, and projects from planning through implementation
• Develop and maintain project plans, timelines, RAID logs, status reports, implementation checklists, and project documentation
• Coordinate project meetings, agendas, meeting minutes, and action items
• Monitor project progress and escape risks, dependencies, and issues
• Support product lifecycle activities including launches, enhancements, upgrades, and retirements
• Coordinate vendor implementation activities, onboarding documentation, due diligence, recurring meetings, and performance tracking
• Prepare and maintain executive presentations, committee materials, dashboards, and departmental reporting
• Coordinate User Acceptance Testing (UAT), pilot activities, implementation readiness, training logistics, and post-production validation
• Analyze operational processes and recommend improvements
• Support change management and communication activities
• Perform other duties as assigned

Skills

Project coordination

Stakeholder communication

Analytical skills

Organizational skills

Microsoft Office

Education

Bachelor's degree in Business Administration, Finance, Project Management, Information Systems, or related field

Job description

1500 Iyannough Road
Hyannis, MA 02601, USA

• Pay or shift range: $25.57 USD to $33.24 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade:15

Summary

The Product Delivery Coordinator is responsible for coordinating product delivery initiatives, supporting product lifecycle management, and providing project governance and operational support for Banking Services. Working closely with the Director of Product Delivery, the incumbent coordinates implementation of banking products, enhancements, vendor initiatives, operational improvements, and strategic projects while supporting product lifecycle management. The position manages documentation, reporting, testing coordination, vendor communications, and project governance to ensure initiatives are completed on time, within scope, and in accordance with the Bank's project and change management standards.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

• Coordinate assigned product and service implementations, enhancements, operational initiatives, and projects from planning through implementation.
• Develop and maintain project plans, timelines, RAID logs, status reports, implementation checklists, and project documentation.
• Coordinate project meetings, agendas, meeting minutes, and action items.
• Monitor project progress and escape risks, dependencies, and issues.
• Support product lifecycle activities including launches, enhancements, upgrades, and retirements.
• Coordinate vendor implementation activities, onboarding documentation, due diligence, recurring meetings, and performance tracking.
• Prepare and maintain executive presentations, committee materials, dashboards, and departmental reporting.
• Coordinate User Acceptance Testing (UAT), pilot activities, implementation readiness, training logistics, and post-production validation.
• Analyze operational processes and recommend improvements.
• Support change management and communication activities.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION & CERTIFICATIONS

• Bachelor's degree in Business Administration, Finance, Project Management, Information Systems, or related field; or equivalent experience
• PMP, CAPM, Agile, Scrum, or similar certification preferred

KNOWLEDGE, SKILLS & ABILITIES

• Three to five years of banking, project coordination, product administration, business analysis, or operations experience
• Experience coordinating cross-functional projects
• Strong analytical, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Experience preparing executive presentations and reports
• Strong attention to detail and ability to manage competing priorities
• Proficiency with Microsoft Office Suite
• Project management methodology experience preferred
• Ability to build effective relationships with internal and external partners
• Ability to maintain confidentiality

COMPETENCIES

• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Project Coordination
• Product Delivery
• Critical Thinking
• Analytical Skills
• Relationship Management
• Communication
• Customer Focus
• Accountability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.