Banking Operations Specialist: Loans & Deposits

Priority Dispatch Corp.; Fishers (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Professional Development Reimbursement

Paid Vacation

Paid Holidays

Volunteer Time

Merchandise allowance

Job summary

First Internet Bank of Indiana in Fishers, IN is seeking an Account Operations Specialist I to support lending and deposit lines of business. You will interface with customers to ensure a great experience and perform loan boarding, servicing, and account maintenance tasks.

The role emphasizes accuracy, productivity, and customer service. A background in banking operations and housing loan processing is valued, with potential for growth within a collaborative team.

Qualifications

• High School diploma required; some college preferred.
• Minimum of one year of experience boarding or servicing commercial and consumer loan packages for various loan types preferred.
• Minimum of one year of operational and customer service experience in a bank setting preferred.
• Previous experience with vehicle titles preferred.
• Strong administrative skills, including computer/word processing skills.

Responsibilities

• Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.
• Perform reviews of newly opened accounts and maintenance on existing deposit accounts.
• Assist with customer calls.
• Identify problems or errors in documentation and resolve with the appropriate party.
• Process incoming physical payments and payoffs.
• Meet performance goals for accuracy, productivity and customer service.
• Work as a team to support other Operations personnel to ensure all processes and services are completed on time and accurately.
• Perform other duties as assigned.

Skills

Customer service

Administrative skills

Loan servicing

Banking experience

Vehicle titles

Education

High School diploma

Some college

Job description

First Internet Bank of Indiana in Fishers, IN is seeking an Account Operations Specialist I to support lending and deposit lines of business. You will interface with customers to ensure a great experience and perform loan boarding, servicing, and account maintenance tasks.

The role emphasizes accuracy, productivity, and customer service. A background in banking operations and housing loan processing is valued, with potential for growth within a collaborative team.