Account Ops Pro — Lending & Deposits Support

First Internet Bank; Fishers (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Professional Development Reimbursement

Paid Vacation

Paid Holidays

Paid Volunteer Time

Merchandise allowance

Job summary

First Internet Bank seeks an Account Operations Specialist I to support lending and deposit lines of business, interfacing with customers to ensure a great experience. You will perform loan boarding/servicing, imaging, lien perfection, and review new and existing accounts.

Ideal candidates have a high school diploma, 1+ year in loan servicing or bank operations, and strong administrative skills. This role emphasizes accuracy, productivity, and teamwork in a Professional office setting.

Qualifications

• High School degree required, some college preferred.
• Minimum of one year of experience boarding or servicing loan packages.
• One year of banking operations and customer service experience preferred.
• Previous vehicle titles experience preferred.
• Strong administrative and computer/word processing skills.

Responsibilities

• Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.
• Review newly opened accounts and maintain existing deposit accounts.
• Assist with customer calls and resolve documentation issues with appropriate parties.
• Process incoming physical payments and payoffs.
• Meet performance goals for accuracy, productivity and customer service.
• Work with team to ensure timely and accurate completion of processes and services.
• Perform other duties as assigned.

Skills

Customer service

Loan boarding

Account operations

Communication

Attention to detail

Education

High School diploma

Some college

Tools

Word processing

Job description

First Internet Bank seeks an Account Operations Specialist I to support lending and deposit lines of business, interfacing with customers to ensure a great experience. You will perform loan boarding/servicing, imaging, lien perfection, and review new and existing accounts.

Ideal candidates have a high school diploma, 1+ year in loan servicing or bank operations, and strong administrative skills. This role emphasizes accuracy, productivity, and teamwork in a Professional office setting.