Account Operations Specialist I

First Internet Bank; Fishers (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Professional Development Reimbursement

Paid Vacation

Paid Holidays

Paid Volunteer Time

Merchandise allowance

Job summary

First Internet Bank seeks an Account Operations Specialist I to support lending and deposit lines of business, interfacing with customers to ensure a great experience. You will perform loan boarding/servicing, imaging, lien perfection, and review new and existing accounts.

Ideal candidates have a high school diploma, 1+ year in loan servicing or bank operations, and strong administrative skills. This role emphasizes accuracy, productivity, and teamwork in a Professional office setting.

Qualifications

• High School degree required, some college preferred.
• Minimum of one year of experience boarding or servicing loan packages.
• One year of banking operations and customer service experience preferred.
• Previous vehicle titles experience preferred.
• Strong administrative and computer/word processing skills.

Responsibilities

• Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.
• Review newly opened accounts and maintain existing deposit accounts.
• Assist with customer calls and resolve documentation issues with appropriate parties.
• Process incoming physical payments and payoffs.
• Meet performance goals for accuracy, productivity and customer service.
• Work with team to ensure timely and accurate completion of processes and services.
• Perform other duties as assigned.

Skills

Customer service

Loan boarding

Account operations

Communication

Attention to detail

Education

High School diploma

Some college

Tools

Word processing

Job description

Job Details

Job Location: First Internet Bank of Indiana Fishers - Fishers, IN 46038

About the Position

As the Account Operations Specialist I, you will perform the functions required to support lending and deposit lines of business. You will also interface with internal and external customers to ensure a great customer experience.

What You Will Do

• Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.


• Perform reviews of newly opened accounts and maintenance on existing deposit accounts.


• Assist with customer calls.


• Identify problems or errors in documentation and resolve with the appropriate party.


• Process incoming physical payments and payoffs.


• Meet performance goals for accuracy, productivity and customer service.


• Work as a team to support other Operations personnel to ensure all processes and services are completed on time and accurately.


• Perform other duties as assigned.

What We’re Looking For

• High School degree required, some college preferred.


• A minimum of one year of experience boarding or servicing commercial and consumer loan packages for various loan types preferred.


• A minimum of one year of operational and customer service experience in a bank setting preferred.


• Previous experience with vehicle titles preferred.


• Strong administrative skills, including computer/word processing skills.

Working Conditions/Demands

• Professional office setting.


• Must be able to move throughout the office and buildings to obtain or relay information as well as effectively utilize a remote support staff.


• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

More about First Internet Bank

Why Join Us?

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment


• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment


• Professional Development Reimbursement


• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date


• Eleven Paid Holidays


• Paid Volunteer Time


• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).