Banking Operations Specialist (EIP & Exceptions)

First Financial Bank; Antis Township (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

First Financial Bank in Abilene, TX, is seeking a detail-oriented banking professional to balance exception items, handle ACH disputes, and provide strong customer service. The role requires 18 months banking or bookkeeping experience and excellent written communication.

Candidates should have proficiency with Windows and MS Office, solid numerical skills, and the ability to work in a fast-paced team environment while maintaining confidentiality.

Qualifications

• High school graduate or equivalent is required.
• Eighteen months banking or bookkeeping/accounting experience is required.
• Training in a customer service area is preferred.
• Requires excellent written communication, mathematical and general business knowledge.
• Ability to maintain high level of confidentiality is required.
• Intermediate computer skills and 10-key by touch is also required.
• Must be proficient using Microsoft Windows and Microsoft Office Suite.
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

Responsibilities

• Balance exception items (unposted, return items, chargebacks, positive pay return items).
• Handle Regulation E disputes for ACHs and customer service.
• Monitor online reports to ensure Bank policies followed.
• Participate in Customer Service First sales and service culture.
• Communicate with colleagues by phone and written correspondence.
• Maintain visual attention and concentration while using computer equipment long hours.
• Collaborate with interbank contacts to resolve issues.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Problem solving

Written communication

Confidentiality

10-key by touch

MS Windows & Office

Education

High school diploma

Job description

First Financial Bank in Abilene, TX, is seeking a detail-oriented banking professional to balance exception items, handle ACH disputes, and provide strong customer service. The role requires 18 months banking or bookkeeping experience and excellent written communication.

Candidates should have proficiency with Windows and MS Office, solid numerical skills, and the ability to work in a fast-paced team environment while maintaining confidentiality.