EIP(Deposit Operations) Specialist I

First Financial Bank Texas; Abilene (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

First Financial Bank Texas in Abilene, TX is seeking a detail-oriented banking professional to handle exception items, ACH disputes, and customer service tasks in a fast-paced environment.

The role emphasizes confidentiality, teamwork, and proficient use of Windows and Office; candidate should have high school diploma and banking experience.

Qualifications

• High school graduate or equivalent is required.
• At least 18 months banking or bookkeeping/accounting experience.
• Excellent written communication, mathematical and general business knowledge.
• Ability to maintain a high level of confidentiality is required.
• Intermediate computer skills and 10-key by touch are also required.
• Must be proficient using Microsoft Windows and Microsoft Office Suite.
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

Responsibilities

• Balance exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects).
• Regulation E disputes for ACHs, and customer service.
• Monitor online reports to ensure proper bank policies and procedures are followed.
• Other duties as assigned.
• Actively participate in the Customer Service First sales and service culture; support the values of the organization and follow established Bank policies.

Skills

Written communication

Attention to detail

Teamwork

Problem solving

Confidentiality

Education

High school diploma or equivalent

18 months banking or bookkeeping experience

Training in customer service

General business knowledge

Tools

Microsoft Windows

Microsoft Office Suite

10-key by touch

Job description

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description

Office Location

Abilene, Texas, United States

Essential Functions

• Responsible for working and balancing exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects), Regulation E disputes for ACHs, and customer service.
• Monitor online reports to ensure proper Bank policies and procedures are followed.
• Other duties as assigned.
• Duties and responsibilities require critical thinking, problem solving, judgment, and attention to detail.
• Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
• Incumbent has frequent interbank contact with officers, employees and personnel from other banks.
• Contact outside the workgroup is by phone and written correspondence.
• Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

Minimum Qualifications

• High school graduate or equivalent is required.
• Eighteen months banking or bookkeeping/accounting experience is required.
• Training in a customer service area is preferred.
• Requires excellent written communication, mathematical and general business knowledge.
• Ability to maintain high level of confidentiality is required.
• Intermediate computer skills and 10-key by touch is also required.
• Must be proficient using Microsoft Windows and Microsoft Office Suite.
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)