Banking Operations Specialist (ATM & Vault Focus)

Eastern Bank; Woburn (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Eastern Bank in Massachusetts seeks an Operations Associate to manage branch operations, cash vault/ATM duties, and compliance tasks. The role balances sales and transactional work while directly servicing retail customers.

You will handle account openings, loan applications, deposits, currency handling, and routine audits, ensuring accuracy and security. Strong attention to policy and teamwork with branch leadership is essential.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Strong interpersonal and customer service skills.
• Excellent written and verbal communication; professional demeanor.

Responsibilities

• Manage branch cash vault and ATM operations within prescribed limits.
• Audit negotiable instruments and cash drawers for accuracy and policy adherence.
• Process routine branch transactions including deposits, withdrawals, and transfers.
• Provide sales and transactional service and referrals across bank lines.
• Ensure compliance with BSA and security requirements; review new account documentation.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Technically literate

Self-starter

Multi-tasking

Job description

Eastern Bank in Massachusetts seeks an Operations Associate to manage branch operations, cash vault/ATM duties, and compliance tasks. The role balances sales and transactional work while directly servicing retail customers.

You will handle account openings, loan applications, deposits, currency handling, and routine audits, ensuring accuracy and security. Strong attention to policy and teamwork with branch leadership is essential.