Banking Operations & Compliance Associate

Eastern Bank Careers; Woburn (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Eastern Bank Careers in Woburn, MA is seeking an Operations Associate to manage operational elements of a banking office. Responsibilities include vault and ATM custody, audits, and compliance, while also serving retail customers with deposits, loans, and referrals.

The role requires balancing policy with judgment and strong customer service, communication, and organizational skills. Competitive benefits and career growth are offered.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience in customer service is a plus.

Responsibilities

• Manage branch cash vault within prescribed limits and act as vault custodian.
• Serve as ATM custodian; ensure stock, functionality and daily balance.
• Audit negotiable instruments, cash drawers and logs per policies.
• Balance and research cash errors; file BSA forms; ensure security compliance.
• Open deposit accounts and take loan applications for lending units.
• Close consumer loans and make referrals to other bank lines.
• Process monetary transactions: deposits, cash checks, currency exchange.
• Maintain safe deposit records and assist customers with access.

Skills

Interpersonal skills

Customer service

Multi-tasking

Technical literacy

Tools

Cash forecasting system

Job description

Eastern Bank Careers in Woburn, MA is seeking an Operations Associate to manage operational elements of a banking office. Responsibilities include vault and ATM custody, audits, and compliance, while also serving retail customers with deposits, loans, and referrals.

The role requires balancing policy with judgment and strong customer service, communication, and organizational skills. Competitive benefits and career growth are offered.