Banking Operations & Process Improvement Intern

Fishback Financial Corporation; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Healthcare Benefits

401(k) & ESOP Profit Sharing

Wellness Program

Education - Tuition reimbursement

Job summary

First Bank & Trust is seeking an intern to learn the fundamentals of Consumer Banking Operations while supporting quality assurance, risk management, procedure management, and operational improvement projects. The role provides exposure to banking processes, internal controls, regulatory expectations, and opportunities to improve efficiency through technology and automation.

Ideal candidates are pursuing an associate or bachelor’s degree with strong communication and analytical skills, and they

Qualifications

• Actively pursuing an associate or bachelor’s degree and have completed coursework in their field of study.
• Strong communication, customer service, attention to detail, and analytical skills are essential.
• Self-motivated, comfortable working with data and technology, and eager to learn about Consumer Banking.
• Students from a variety of academic backgrounds are encouraged to apply.

Responsibilities

• Support the review, development, organization, and maintenance of procedures and related documentation.
• Assist with risk management activities, including audit or compliance research, documentation, tracking, and follow-up.
• Analyze processes and data to identify trends, inefficiencies, control gaps, and opportunities for improvement.
• Explore opportunities to automate or streamline manual operational processes.
• Assist with testing proposed process, system, or automation enhancements.
• Prepare summaries, reports, process maps, and recommendations based on research and analysis.
• Gain knowledge of banking products, services, systems, policies, and regulatory requirements.
• Develop effective working relationships throughout First Bank & Trust.
• Gain skills related to professionalism, analysis, problem-solving, decision-making, customer service, and communication.
• Complete special projects as assigned.
• Maintain confidentiality, integrity, and honesty, especially in dealing with customer information.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Skills

Communication

Analytical skills

Attention to detail

Customer service

Data handling

Problem solving

Education

Pursuing associate or bachelor’s degree

Job description

First Bank & Trust is seeking an intern to learn the fundamentals of Consumer Banking Operations while supporting quality assurance, risk management, procedure management, and operational improvement projects. The role provides exposure to banking processes, internal controls, regulatory expectations, and opportunities to improve efficiency through technology and automation.

Ideal candidates are pursuing an associate or bachelor’s degree with strong communication and analytical skills, and they