Consumer Banking Operations Intern

Fishback Financial Corporation; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Healthcare Benefits

401(k) & ESOP Profit Sharing

Wellness Program

Education - Tuition reimbursement

Job summary

First Bank & Trust is seeking an intern to learn the fundamentals of Consumer Banking Operations while supporting quality assurance, risk management, procedure management, and operational improvement projects. The role provides exposure to banking processes, internal controls, regulatory expectations, and opportunities to improve efficiency through technology and automation.

Ideal candidates are pursuing an associate or bachelor’s degree with strong communication and analytical skills, and they

Qualifications

• Actively pursuing an associate or bachelor’s degree and have completed coursework in their field of study.
• Strong communication, customer service, attention to detail, and analytical skills are essential.
• Self-motivated, comfortable working with data and technology, and eager to learn about Consumer Banking.
• Students from a variety of academic backgrounds are encouraged to apply.

Responsibilities

• Support the review, development, organization, and maintenance of procedures and related documentation.
• Assist with risk management activities, including audit or compliance research, documentation, tracking, and follow-up.
• Analyze processes and data to identify trends, inefficiencies, control gaps, and opportunities for improvement.
• Explore opportunities to automate or streamline manual operational processes.
• Assist with testing proposed process, system, or automation enhancements.
• Prepare summaries, reports, process maps, and recommendations based on research and analysis.
• Gain knowledge of banking products, services, systems, policies, and regulatory requirements.
• Develop effective working relationships throughout First Bank & Trust.
• Gain skills related to professionalism, analysis, problem-solving, decision-making, customer service, and communication.
• Complete special projects as assigned.
• Maintain confidentiality, integrity, and honesty, especially in dealing with customer information.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Skills

Communication

Analytical skills

Attention to detail

Customer service

Data handling

Problem solving

Education

Pursuing associate or bachelor’s degree

Job description

Job Description

As an intern, this person will learn the fundamentals of Consumer Banking Operations while supporting projects related to quality assurance, risk management, procedure management, and operational improvement. This position will provide exposure to banking processes, internal controls, regulatory expectations, and opportunities to improve efficiency through technology and automation.

Qualifications

• This person should be actively pursuing an associate or bachelor’s degree and have completed coursework within their chosen field of study.
• Strong communication, customer service, attention to detail, and analytical skills are essential.
• This person should be self-motivated, comfortable working with data and technology, and eager to learn about Consumer Banking.
• Students from a variety of academic backgrounds are encouraged to apply.

Principal Responsibilities

• Support the review, development, organization, and maintenance of procedures and related documentation.
• Assist with risk management activities, including audit or compliance research, documentation, tracking, and follow-up.
• Analyze processes and data to identify trends, inefficiencies, control gaps, and opportunities for improvement.
• Explore opportunities to automate or streamline manual operational processes.
• Assist with testing proposed process, system, or automation enhancements.
• Prepare summaries, reports, process maps, and recommendations based on research and analysis.
• Gain knowledge of banking products, services, systems, policies, and regulatory requirements.
• Develop effective working relationships throughout First Bank & Trust.
• Gain skills related to professionalism, analysis, problem-solving, decision-making, customer service, and communication.
• Complete special projects as assigned.
• Maintain confidentiality, integrity, and honesty, especially in dealing with customer information.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Compensation

Compensation Grade Hourly Grade 3

Equal Opportunity Statement

First Bank & Trust is an Equal Opportunity, Affimative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement.

Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].

Benefits

• Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance.
• 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
• Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
• Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
• Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
• In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.
• Our Culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board. Work for us: Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.