Manager, Operations

First Merchants Brand; Daleville (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Manager, Operations to join our team. You will oversee the Operations Department to ensure efficient delivery of high-quality service and product support for internal and external customers.

The role emphasizes staffing, process improvements, and adherence to regulatory controls. The successful candidate will have strong team leadership, experience in bank operations, and a track record of implementing efficiency and compliance improvements.

Qualifications

• High school diploma or GED required.
• 5+ years in a bank production environment or 3+ years in a First Merchants bank production role.
• Experience managing a team of associates.

Responsibilities

• Manage staff, conduct interviews and hire/mentor staff; evaluate performance.
• Continuously review processes to improve department efficiency.
• Maintain procedures and controls to ensure regulatory compliance and SOX controls.
• Identify, track, and report KPIs to monitor performance and drive improvements.

Skills

Team management

Process improvement

KPI reporting

Regulatory compliance

Education

High school diploma or GED

Bachelor’s degree (preferred) in business/management/accounting

Job description

Description

First Merchants Bank is seeking a Manager, Operations to join our team! This position will be responsible for ensuring the Operations Department runs efficiently and seeks to continually improve processes. Provide direction to the operations staff to ensure delivery of superior quality service and product support for internal and external customers.

Essential Duties and Responsibilities:

• Manage staff, conduct interviews and make hiring decisions, hire and mentor staff and evaluate performance.
• Continually review processes for improvement opportunities to enhance the department’s efficiency.
• Maintain sound procedures and process controls to ensure compliance with regulatory requirements and SOX key controls.
• Identify, track, evaluate and report on Key Performance Indicators (KPI’s) that monitor department performance and address any improvements required.

In order to be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of five (5) years in a bank production environment or related experience, or a minimum of three (3) years in a First Merchants bank production role.
• Experience managing a team of associates.

The following would be a plus:

• Bachelor’s degree in business, management, accounting or related field.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.