Banking Operations Manager – DMV/Title & Compliance Leader

Firefighters First Credit Union; Hendersonville (TN); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with bonus

Fully paid Medical, Dental, and Vision

Life insurance

401k with match

Education reimbursement

Pet Insurance

PTO 4 weeks

Job summary

Firefighters First Federal Credit Union in Hendersonville, TN seeks an Operations Manager to lead end-to-end member and back‑office operations, ensuring accurate, compliant service delivery and timely processing.

You will oversee account maintenance, Trust/IRA administration, DMV/title operations, payments and wires, system upgrades, and new product implementations, while mentoring teams and driving process improvements to enhance the member experience.

Qualifications

• Minimum 3 years supervising or managing employees.

Responsibilities

• Lead end-to-end Operations support for members and internal teams, ensuring efficient, accurate, and compliant service delivery.
• Manage daily Operations functions, including account maintenance, Trust and IRA administration, deceased/inactive/dormant accounts, and DMV/title activities.
• Oversee payments, wires, mail, levies, subpoenas, and warrants, ensuring regulatory, procedural, and audit compliance.
• Own DMV and title-related operations, including lien perfection oversight, issue resolution, and vendor/state agency coordination.
• Develop and maintain Operations and DMV/title policies, procedures, and job aids, ensuring controls and risk mitigation.
• Monitor operational metrics, identify trends, and lead cross-functional process improvements to enhance efficiency and member experience.

Skills

People leadership

Job description

Firefighters First Federal Credit Union in Hendersonville, TN seeks an Operations Manager to lead end-to-end member and back‑office operations, ensuring accurate, compliant service delivery and timely processing.

You will oversee account maintenance, Trust/IRA administration, DMV/title operations, payments and wires, system upgrades, and new product implementations, while mentoring teams and driving process improvements to enhance the member experience.