Member Services Operations Manager

Honda Federal Credit Union; Marysville (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Honda Federal Credit Union in Marysville, OH seeks an Operations Service Manager to lead daily member service and back-office operations across savings, checking, loans, and digital channels. You will oversee transaction processing, ensure accuracy, and maintain strong internal controls.

The role includes coaching and scheduling staff, resolving complex member issues, and partnering with teams to improve processes and support the financial well-being of Honda associates and their families.

Responsibilities

• Lead daily member service and back-office operations.
• Oversee transaction processing, account servicing, and support for savings, checking, loans, and digital channels.
• Ensure accuracy, compliance, and strong internal controls.
• Coach and schedule staff; resolve complex member issues.
• Improve processes and partner across teams to support financial education and operational efficiency.

Skills

Operations Management

Customer Service

Staff Coaching

Compliance

Process Improvement

Cross-functional Collaboration

Job description

Honda Federal Credit Union seeks an Operations Service Manager to lead daily member service and back-office operations in a collaborative, member-focused environment. This role oversees transaction processing, account servicing, and support for savings, checking, loans, and digital channels while ensuring accuracy, compliance, and strong internal controls. The manager coaches and schedules staff, resolves complex member issues, improves processes, and partners across teams to support financial education, operational efficiency, and the financial well-being of Honda associates and their families.