Banking IT Systems Analyst II — Enterprise & Security Focus

Independent-Bank; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible paid time off

Collaborative team environment

Job summary

Independent Bank is seeking an IT System Analyst to join the IT Operations team in Grand Rapids. You’ll collaborate across departments to analyze IT operations, document workflows, and design secure, reliable technology solutions that support the bank’s mission of inspiring financial independence.

Expect on-site collaboration, cross-functional exposure, and ongoing professional growth. You will manage Tier 2 support, contribute to security and infrastructure projects, and provide after-hours

Qualifications

• Bachelor’s degree or equivalent in CS/IT.
• 3+ years of experience supporting Microsoft Server products, Exchange/Office 365, IIS, System Center and SQL.
• 2+ years’ experience supporting virtual environments including application installation and client support.
• Experience administering Enterprise Operating Systems and Servers.
• Experience with Cisco LAN and WAN implementations.
• Storage: NAS/SAN, Dell servers; Linux/Unix experience is a plus.

Responsibilities

• Participates in a team environment handling user-submitted trouble tickets or Tier 2 level support for advanced tickets.
• Supports Enterprise Security as a first responder including virus protection, patch management tools, and firewalls/URL filtering systems.
• Design, document, and test VDI solutions; support SQL databases, application servers, and WAN infrastructure; manage Exchange/Office 365 and backups.
• Performs after-hours on-call remote support for the enterprise.
• Defines system requirements and collaborates with end-user departments to document workflows and information needs.
• Participates in designing computer systems and selects technology to meet project requirements.
• Provides onsite support across multiple locations within the enterprise.
• Provides feedback to VP of IT Operations and documents for change control.
• Supports and documents all Enterprise devices attached to the network.
• Supports IT change management processes for all activities.
• Uses precise communication in documenting procedures and change controls.
• Produces monthly management controls for regulatory/compliance needs.
• Trains and shares knowledge with IT team members as directed by IT Operations Manager.
• Supports design, development, and documentation for Microsoft OS, Active Directory & Domain Controllers.
• Installs, configures, tests, and supports enterprise servers and server-based applications.
• Publishes applications within an Application Virtualization environment.

Skills

Interpersonal skills

Communication skills

Presentation skills

Education

Bachelor’s degree or equivalent in CS/IT

Tools

Microsoft Server

Exchange/Office 365

IIS

System Center

SQL

VMware certification

Job description

Independent Bank is seeking an IT System Analyst to join the IT Operations team in Grand Rapids. You’ll collaborate across departments to analyze IT operations, document workflows, and design secure, reliable technology solutions that support the bank’s mission of inspiring financial independence.

Expect on-site collaboration, cross-functional exposure, and ongoing professional growth. You will manage Tier 2 support, contribute to security and infrastructure projects, and provide after-hours