IT System Analyst II

Independent-Bank; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible paid time off

Collaborative team environment

Job summary

Independent Bank is seeking an IT System Analyst to join the IT Operations team in Grand Rapids. You’ll collaborate across departments to analyze IT operations, document workflows, and design secure, reliable technology solutions that support the bank’s mission of inspiring financial independence.

Expect on-site collaboration, cross-functional exposure, and ongoing professional growth. You will manage Tier 2 support, contribute to security and infrastructure projects, and provide after-hours

Qualifications

• Bachelor’s degree or equivalent in CS/IT.
• 3+ years of experience supporting Microsoft Server products, Exchange/Office 365, IIS, System Center and SQL.
• 2+ years’ experience supporting virtual environments including application installation and client support.
• Experience administering Enterprise Operating Systems and Servers.
• Experience with Cisco LAN and WAN implementations.
• Storage: NAS/SAN, Dell servers; Linux/Unix experience is a plus.

Responsibilities

• Participates in a team environment handling user-submitted trouble tickets or Tier 2 level support for advanced tickets.
• Supports Enterprise Security as a first responder including virus protection, patch management tools, and firewalls/URL filtering systems.
• Design, document, and test VDI solutions; support SQL databases, application servers, and WAN infrastructure; manage Exchange/Office 365 and backups.
• Performs after-hours on-call remote support for the enterprise.
• Defines system requirements and collaborates with end-user departments to document workflows and information needs.
• Participates in designing computer systems and selects technology to meet project requirements.
• Provides onsite support across multiple locations within the enterprise.
• Provides feedback to VP of IT Operations and documents for change control.
• Supports and documents all Enterprise devices attached to the network.
• Supports IT change management processes for all activities.
• Uses precise communication in documenting procedures and change controls.
• Produces monthly management controls for regulatory/compliance needs.
• Trains and shares knowledge with IT team members as directed by IT Operations Manager.
• Supports design, development, and documentation for Microsoft OS, Active Directory & Domain Controllers.
• Installs, configures, tests, and supports enterprise servers and server-based applications.
• Publishes applications within an Application Virtualization environment.

Skills

Interpersonal skills

Communication skills

Presentation skills

Education

Bachelor’s degree or equivalent in CS/IT

Tools

Microsoft Server

Exchange/Office 365

IIS

System Center

SQL

VMware certification

Job description

Be Proud, Be YOU, Be Independent!

Are you an experiencedSystems Analyst who is eager to grow their career in Financial Services? If so, we need you!

At Independent Bank, we live our values of Courage, Drive, Integrity, People-Focus, and Teamwork. We foster professional growth and embrace the collective strength of your unique experiences, ideas, and talents. Our inclusive, collaborative culture helps us deliver the best solutions for our clients and communities as we pursue our mission: Inspiring financial independence today, with tomorrow in mind!

About the Job:

As an IT System Analyst at Independent Bank, you will report to the IT Operations Manager and are responsible for a variety of enterprise support duties. This role requires a broad range of advanced IT system administration knowledge and offers the opportunity to work in a collaborative team environment with technical staff and departments across the bank. You will work closely with internal clients (end users) to analyze IT operations, evaluate and document processes, and design input and output requirements and formats that support efficient, secure, and reliable technology solutions.

Why You Should Apply:

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do:

• Participates in a Team environment handling user-submitted trouble tickets or serving as a Tier 2 level support for advanced level tickets from Answer One.
• Supports Enterprise Security as a first responder which includes Virus protection, patch management tools, Security solutions such as Firewalls, URL filtering systems, Operations, and Configuration manager.
• Responsible for design, documentation, and testing of VDI Solutions for the Enterprise for Desktop delivery; Supports SQL Databases, Application Servers, and WAN infrastructure; Microsoft Exchange/Office 365, and Backup Systems.
• Performs after-hours on-call remote support for the enterprise.
• Defines system requirements and works with end-user departments to analyze and document workflows and information needs.
• Participates in the designing of computer systems, and evaluates and participates in the selection of technology to meet project requirements.
• Provide onsite support to various locations throughout the enterprise.
• Provide detailed feedback and observations to the VP of IT Operations.
• Supports and provides documentation for all Enterprise devices attached to the network.
• Supports and provides analysis in the IT change management process for all assigned activities.
• Uses precise communication skills for documenting procedures and change control activities.
• Is responsible for monthly Management Controls created for Regulatory/Compliance requirements.
• Provides training and knowledge exchange to other IT Team members as directed by the IT Operations Manager.
• Supports the design, development, and documentation for Microsoft Operating Systems, Active Directory & Domain Controller for the IB Enterprise environment.
• Installs, configures, tests, and Supports the Enterprise for Server Operating Systems and Server based Applications.
• Publishes applications within an Application Virtualization environment.
• Provides detailed specifications of new systems or upgrades for IT management information needs.
• Supports all IB Enterprise Storage environments both physical and virtual.
• Monitors Infrastructure health including WAN/LAN networks, Enterprise Servers, Back-up Systems, and SAN.
• Performs other related duties as assigned.

What We’re Looking For:

• Preferred Bachelor’s degree or equivalent experience in Computer Science, Management Information Systems, Information Technology, or another related technical field.
• Microsoft or VMware certification is recommended.
• Excellent interpersonal, presentation and communication skills.
• 3+ years of experience supporting Microsoft Server products, Exchange/Office 365, IIS, System Center and other Monitoring Systems, and SQL.
• 2+ years' experience supporting virtual environments including application installation and support, and client support.
• Experience administering Enterprise Operating Systems and Servers.
• Experience with Cisco LAN and WAN implementations.
• Small and Large scale enterprise systems deployment project experience.
• Experience with NAS and SAN storage solutions, and Dell Servers.
• Linux/Unix experience a plus.

This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Be Proud. Be YOU. Be Independent!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.