Banking IT Coordinator: Disaster Recovery & Ops (Hybrid)

Experis Technology Group; Charlotte (NC); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Disability Insurance

401(k) + match

Weekly pay

Job summary

ManpowerGroup’s Experis unit seeks a detail‑oriented Junior IT Coordinator to support enterprise Technology Resilience, Business Continuity, and IT Operations in Charlotte, NC. You will coordinate scheduling, track inventory, assist with DR testing, maintain ServiceNow workflows, and facilitate cross‑department communication on technical projects.

Ideal candidates have 1–3 years in IT coordination within banking/financial services, strong MS Office 365 skills, experience with ServiceNow, and the

Qualifications

• 1-3 years of experience in an IT Coordination, Junior Systems Support, or IT Operations role within a banking or financial services environment.
• Hands‑on experience using ServiceNow (or similar enterprise ITSM tools) for incident tracking, access requests, and task management.
• General familiarity with IT Disaster Recovery concepts, Business Continuity Planning (BCP), or change management workflows.
• Strong proficiency in Microsoft Office 365 (Excel, Outlook, Teams, Word) for tracking spreadsheets and report creation.
• Excellent verbal and written communication skills with strong organizational discipline.
• Must be eligible for direct W2 employment ( No C2C / No 1099 / No Subcontracting ) and able to work onsite 2-3 days per week in Charlotte, NC.

Responsibilities

• IT Project & Operational Coordination: Support IT leads and engineers with scheduling, meeting logistics, work order tracking, and administrative project documentation.
• Banking Systems & Incident Support: Monitor IT ticketing queues ( ServiceNow ), route incoming technical issues, and coordinate escalation pathways for enterprise banking platforms.
• Disaster Recovery (DR) & Resilience Assistance: Help schedule DR failover tests, track BCP/DR documentation updates, maintain recovery site rosters, and compile compliance audit artifacts.
• Asset & Inventory Tracking: Maintain accurate logs of IT assets, user equipment deployments, access requests, and system access certifications.
• Cross-Functional Communication: Serve as the primary administrative point of contact between IT operations, software engineering, and business unit stakeholders.

Skills

IT Coordination

Banking/Financial services

Communication

Tools

ServiceNow

Microsoft Office 365

Job description

ManpowerGroup’s Experis unit seeks a detail‑oriented Junior IT Coordinator to support enterprise Technology Resilience, Business Continuity, and IT Operations in Charlotte, NC. You will coordinate scheduling, track inventory, assist with DR testing, maintain ServiceNow workflows, and facilitate cross‑department communication on technical projects.

Ideal candidates have 1–3 years in IT coordination within banking/financial services, strong MS Office 365 skills, experience with ServiceNow, and the