Banking Fraud Support Specialist I

Truist Financial Corporation; Atlanta (GA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Vacation days

Job summary

Truist is seeking a Help Desk Fraud Analyst to provide quality, single-point helpdesk support to Community Bank associates in relation to lending applications and lien releases. You will assist external clients with lender placed hazard/flood insurance inquiries and ensure timely responses.

Responsibilities include analyzing fraud alerts, researching transactions in banking systems, and communicating with internal and external partners.

Qualifications

• High school diploma or equivalent education and related training.
• One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Skills

Fraud investigation

Analytical thinking

Critical thinking

Client service

Excellent communication

Education

High school diploma or equivalent

Associate Degree

Job description

Truist is seeking a Help Desk Fraud Analyst to provide quality, single-point helpdesk support to Community Bank associates in relation to lending applications and lien releases. You will assist external clients with lender placed hazard/flood insurance inquiries and ensure timely responses.

Responsibilities include analyzing fraud alerts, researching transactions in banking systems, and communicating with internal and external partners.