Fraud Specialist I

Truist; Atlanta (GA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Vacation days

Job summary

Truist is seeking a Help Desk Fraud Analyst to provide quality, single-point helpdesk support to Community Bank associates in relation to lending applications and lien releases. You will assist external clients with lender placed hazard/flood insurance inquiries and ensure timely responses.

Responsibilities include analyzing fraud alerts, researching transactions in banking systems, and communicating with internal and external partners.

Qualifications

• High school diploma or equivalent education and related training.
• One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Skills

Fraud investigation

Analytical thinking

Critical thinking

Client service

Excellent communication

Education

High school diploma or equivalent

Associate Degree

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description

Provide quality, single point of contact helpdesk support to Community Bank associates related to supported commercial and consumer lending applications. Provide external client support related to Truist's consumer and commercial lien releases and lender placed hazard/flood insurance client inquiries.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent education and related training
• One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Preferred Qualifications

• Associate Degree
• Experience in investigation, law enforcement, or lending role
• Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
• Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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