Bilingual Customer Support Agent I (English/Spanish)

First Mid Bank & Trust; Burlington (IA); Vor Ort; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

First Mid Bancshares, Inc. is hiring a Customer Support Center Agent I - Bilingual in Burlington, IA. The role involves assisting callers with account inquiries, providing accurate information, and delivering a high-quality service experience.

The position requires a High School Diploma or GED and at least 1 year of customer service experience, preferably in a financial institution. Bilingual Spanish-English is strongly preferred.

Qualifikationen

• High School Diploma/GED required.
• 1+ year of customer service experience, preferably in a financial institution.
• Bilingual Spanish and English strongly preferred.
• Proficient in MS Office and computer applications.

Aufgaben

• Assisting callers with questions and account inquiries with accurate information in a professional and courteous manner.
• Serve customers over the phone with accuracy and efficiency within policy guidelines.
• Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
• Adhere to bank compliance, security and operational policies and procedures.
• Perform changes to existing accounts as requested by the customer.

Kenntnisse

Bilingual Spanish-English

Customer service experience

Oral & written communication

Ausbildung

High School Diploma/GED

Tools

Microsoft Office

Jobbeschreibung

First Mid Bancshares, Inc. is hiring a Customer Support Center Agent I - Bilingual in Burlington, IA. The role involves assisting callers with account inquiries, providing accurate information, and delivering a high-quality service experience.

The position requires a High School Diploma or GED and at least 1 year of customer service experience, preferably in a financial institution. Bilingual Spanish-English is strongly preferred.