Banking Customer Support Specialist

Btc Bank; Bethany (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

BTC Bank is seeking a Customer Service Representative in Bethany, MO for full-time, on-site work. The role involves assisting customers with routine account requests, researching and resolving issues, and cross-selling bank products. Hours are 40 per week with Saturday rotation.

The position supports efficient branch operations and customer satisfaction. As a customer liaison, you will verify ATM/debit card details, rebalance service charges, and coordinate with operations and other departments

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

• Assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits.
• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
• Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.
• Process necessary paperwork to rebate customer service charges.
• Verify information on ATM/debit card applications to the information in customer database.
• Transfer funds to cover customer overdrafts as directed by bank operations.

Skills

Verbal communication

Written communication

Customer service

Cash handling

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

BTC Bank is seeking a Customer Service Representative in Bethany, MO for full-time, on-site work. The role involves assisting customers with routine account requests, researching and resolving issues, and cross-selling bank products. Hours are 40 per week with Saturday rotation.

The position supports efficient branch operations and customer satisfaction. As a customer liaison, you will verify ATM/debit card details, rebalance service charges, and coordinate with operations and other departments