Relationship Banking Specialist

Centralbancompany; O’Fallon (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Centralbancompany is seeking a Universal Banker to deliver exceptional customer experiences by handling teller transactions and personal banking services at our Missouri branch. You will act as a key contact, identify financial needs, and drive referrals to support branch growth while adhering to bank policies and regulatory requirements.

The role emphasizes accurate cash handling, proactive customer engagement, and compliance with Bank Secrecy Act and security standards.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Effective communication and interpersonal skills.
• Ability to read, write, and speak English.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Customer service

Relationship-building

Attention to detail

Communication skills

Sales/referral experience

Confidential information handling

Education

High school diploma or equivalent

Banking or cash handling experience (preferred)

Tools

Banking software basics

Job description

Centralbancompany is seeking a Universal Banker to deliver exceptional customer experiences by handling teller transactions and personal banking services at our Missouri branch. You will act as a key contact, identify financial needs, and drive referrals to support branch growth while adhering to bank policies and regulatory requirements.

The role emphasizes accurate cash handling, proactive customer engagement, and compliance with Bank Secrecy Act and security standards.